agero.comReviews of agero.com

I was charged $154.75 for a tow on 1/26. I should not have been charged since vehicle was covered by roadside assistance but at that time said couldn't find. I called insurance company on 1/26 and they said vehicle was covered and would reimburse me but I have to send a bill and receipt to them. I contacted Agero on 1/28 and they said they would email bill and receipt to me in 24 to 48 hours. I did not receive so I called late on 1/30 and they said had no record of me calling and would expedite it. Said would be 24 to 48 hours and I would get the email. Well, nothing yet. They took the money right away, how hard is it to send a bill and receipt???

The overcharge me. On the phone I had to pay 147$. But they sent a receipt higher (178.15$). But they took more from my credit card.

I am extremely disappointed with the way Agero handled my recent claim. After my car was towed, I noticed significant damage to the front bumper, which I believe was caused by negligence during the towing process. Despite providing a clear explanation of the situation and the potential cause of the damage, Agero has refused to investigate the claim further and has denied responsibility. Their response was both frustrating and dismissive. Agero insists they need concrete evidence to proceed, even though the damage was clearly caused by the actions of the towing company they dispatched. They are essentially placing the burden of proof on me, the customer, without providing any real assistance. They also refused to take any responsibility for the actions of the towing company, stating that they are not directly affiliated with them. This makes it feel like they’re washing their hands of the situation, leaving me to deal with a problem they created by choosing an unreliable towing company. In addition, the lack of timely communication and an absence of any real support from Agero has been incredibly frustrating. If you're looking for a company that will actually help resolve your issue, I would strongly advise against using Agero. This whole experience has been disappointing and unprofessional. To anyone considering using Agero’s services, be prepared for them to pass the buck and refuse to take accountability for any issues that arise from their partners' actions. I will certainly be looking elsewhere in the future for roadside assistance and towing needs.

This was an awful place to work. They hire criminal service providers, and terminate anyone who takes the customers side. I had just started working here about two months ago and was terminated for vague reasons. My proformance from a recent evaluation was 83%, they nit pick your calls. I am in absolute shock they can do the things they do. People at this company let the power they have go to their heads.

They tried to run two difference charges on my credit card and I've never heard of this company. Luckily, they had access to a card that was reported lost/stolen and my bank declined the transactions.

Paid for RSA for years. Time came and they completely screwed me over. Sorry that have a habit of taking money back from yow co's after they've paid them. No one will work with them, but they keep taking our money. AVOID AGERO AT ALL COSTS BBB reviews make it clear exactly how awful this company is. It was infinitely cheaper to drop them, get my retroactive pay for RSA and pay for the tow out of pocket. I hope their company goes out of business YESTERDAY and then the corporate office burn to the ground. Disgusting excuse for a company

Agero sent a company that I will never use again for roadside assistance (through CONNECT). The service man, who said his name was "Z", was negligent and careless. After failing to start my car and agreeing it needed to be towed, he slammed the car hood down without returning the 2 plastic covers he'd removed to their proper places and securing them with the screws that he had removed, resulting in breakage of 2 engine top cover cut outs, which I discovered when I noticed the hood was no longer flush with the body. I asked him to open the hood and the cracked covers were readily seen. It also appears paint on the front left and right of the hood has cracked. He never accepted responsibility for breaking the cover and never apologized. I'm 72 years old--this is the worst roadside assistance I've ever experienced.

Did not have a great experience with Agero. First, got a voicemail from them that was basically indecipherable (English was obviously a second language for the person speaking). Couldn’t make out either the phone number or the email address from the message. After much research and back-and-forth, they basically told me they couldn’t/wouldn’t help. In summary, a worthless exercise, and major time suck.