Fitzgerald
Switching to a competitor
One star for the nurse practitioner who was always professional, and for ease of shipping. The poor rating is due to the fact that they charged my card again a few days after they had already charged me as I reactivated my subscription (I had to pause due to too much product). The site didn't reflect the order, and I wondered if they were going to ship out another order. Nothing arrived and no order number posted via the website. I waited ten days before reaching out to customer service. After I sent them messages with screenshots, I paused my subscription again in fear of another charge. The staff person who replied to my messages was argumentative and rude, and tried to put the issue on me - as if it were my fault this happened. This was the second time I had an issue with the staff - in the past I had another issue with billing. Ageless RX might be convenient, but the staff member I dealt with regarding a shady charge was awful and has no business working in customer service. You lost me as a customer forever and I was a reliable customer for many months. Don't blame your customers for your mistakes!
Response from AgelessRxMay 20, 2025
Hi there, Thank you for taking the time to leave us a review. We strive for each and every customer to receive exceptional service, and apologize for any negative experience you've had. We take feedback like this very seriously, and would like to look into these concerns with you. We unfortunately were unable to locate you in our system, and have requested more information from you through Trustpilot so we can assist further. We hope to hear from you soon! Kind Regards, Your AgelessRx Team