clinton
Title: Disappointed After Years of Loyalty
I’ve been using AgelessRx for several years and was genuinely happy with the service and results — until recently. I decided to try the NAD patch for the first time, and when it arrived, the package was warm, which immediately concerned me. I called customer service and was told it would be fine. I went ahead and used it, but didn’t feel anything remotely close to the benefits I experienced with injections. When I explained this, they agreed to send a replacement — and once again, it arrived at room temperature. After raising my concerns again, I was told “there’s nothing we can do.” No refund, no credit, no accountability. Just a shrug. After years of loyalty, that’s a dealbreaker. It’s unfortunate, because I was a long-term customer — but now I’m moving on to a company that actually stands behind their product and service. Hope losing a decades-long potential customer was worth it. REPLY- Heres Ageless' response-"The pharmacy has replied and based on the time that the package was in transit, they stated that the NAD solution is OK to use, the cold packs should have kept the solution at room temperature. It can be at room temperature for a few days without compromising the potency or the safety; even if it was above room temperature outside, the cold packs should have kept the solution cold enough to where it did not exceed room temperature"- BUT IT WAS ABOVE ROOM TEMP, as explained in my email to Ageless.
Response from AgelessRxJun 5, 2025
Hi there! Thank you for taking the time to share your experience. We're genuinely sorry to hear about your recent disappointment after being a loyal customer for so long. That's never the kind of experience we want anyone to have. We take concerns like this seriously and want to make things right. We're reaching out to you via Trustpilot to request additional information so that we can connect directly and look into this further. Your feedback is incredibly valuable, and we'd appreciate the opportunity to understand more and work towards a resolution. Thank you again for your past support -- we hope to connect with you soon. Kind Regards, Your AgelessRx Team