American Furniture WarehouseReviews of afw.com

AFW does not Honor their Warranty Hello , Patio Set cushions falling into dust after 6 month in winter Arizona weather so 55-75ºF. 4 months have passed since my claim on may 05, 2023 for a patio set that has been installed outside around mid October 2022 6 months to be in that shape is really an AFW issue and not a weather issue, I cannot even imagine you can say it is not your fault, it is the weather ! The prove that it is a quality issue, one on the 4 seats has zero damage and the fabric looks like plastic the 3 other looks like missing some protection layer just by hand feeling. I bought a set of cover from amazon that I installed mid may and today after an aggressive Summer they are still perfect and looking brand new , I bought those covers for $312 and I would like AFW to provide me with a reimbursement of this cost or a store credit . AFW proposed me twice to buy new cushions and they stick on their position after 2 claims that it is my fault. Crazy to find only 5 stars reviews on their website. I really hope, as the TV add going right now you will take your client into consideration.

If I could give no stars I would. We purchased a so called high end Italian leather sofa set for $7000 and in less than 6 months of limited use in a living room cushions were breaking down. They had the unmitigated gaul to say it was were and tear and would charge for repairs even though they have a so called 1 year parts and labor warranty. This couch set replace a nearly 20 year old set purchased from Kacey's Fine Furniture that was still serviceable with no breakdowns. AFW sells crap and does not stand behind their products. There also was no mention of a manufacturers warranty. Go to a reputable high end furniture company as at AFW is a quick buck out the door business.

they offered me a delivery charge for $10,000 looks like a spam

In December we bought over $8000 in furniture from American Furniture warehouse in Webster TX for our home in Minnesota. We were told about their warranty and I asked if they would deliver it for us. They said they could but it will cost 10%. We felt that was to much and found a better option. Everything was great until early April. The stitching is coming undone on our recliner. So knowing that we had a warranty based on what our sales person said, we call customer service and spoke to Chris and was eventually told by him that they wont repair anything if it isn’t delivered by them. He said it clearly states this on our receipt. I have the receipt and it says nothing like that. So I called AFW customer service again and they told me its not on the receipt but it is on their web page. I said I didn’t buy it online I bought directly at the store. How would I know that it was on a web page. Can you imagine buying something directly from Walmart and them saying since you didn’t have us deliver it then we don't have to honor any warranty. If Walmart said “hey its on our web page” people would flip. American Furniture warehouse knows the right thing to do. It sure would be nice to find a big company that cares about being fair and not as concerned with the cost of few bucks to be honest. Wish Mike Lindell sold furniture.

We purchased a granite bistro table. When it arrived cracked and crumbling in the box, they removed it and had a new one delivered the next day. When I saw it, it looked as though it were just dirty and a little granite cleaner would get rid of that spotty hazy look. I was wrong, and since I accepted it, they won't do anything about it. The manufacturer says it is normal wear and tear. Really. How do you wear and tear something right out of the box? I've bought furniture there before, without any issues, but when there is an issue, I would expect them to at least try to solve the problem. They just accepted the manufacturers obvious uninformed bad decision. I've had a granite professional look at it and says it will run around two thousand dollars to make it the way it should have been finished at the factory. Oh, and it wasn't even sealed! I am done with American Furniture. There is nothing American about it.

Everything is great until you need to access your warranty. We’ve been given the run around for 4 months. Spoke to an “account manager” and just more lies.