American Furniture WarehouseReviews of afw.com

I went to pick up furniture that had already paid for in Katy they told me that it was in Webster so I drove all the way to Webster with my trailer when I got there they said the furniture was in Katy no one knew what was going on there's no accountability on knowing where their merchandise is and so I just wasted half a tank of gas 3 hours of my life I'll never get back and I was not offered any kind of reparations or apologies for this monumental waste of my time I will never use this store again for furniture and I recommend nobody else does either

I purchased a twin size frame, mattress, and box spring from AHF on 12/19/25 explaining my son would need this new bed before Christmas Eve. They assured me it would be delivered either 12/22 or 12/23. They called 12/23 stating "a full size got delivered, is that fine to deliver?" I explained that I ordered a twin for a reason and I would like a refund today. He stated they could order the correct item and that would take an additional week, a refund would also take a week. The salesman I did business with on 12/19 was the same person that called me and admitted he ordered the size frame. I will now be out the hundreds that I paid for the bedroom set for at least 10 days due to the upcoming holidays because the company made a mistake, and never once offered an apology.

Poor quality and dumb customer service

Wish I had something good to say. Colorado Steve was great!!! That’s where it stopped!! Second time bad experience after the sales, delivery, a joke!! Tried to call Customer service, 40 minutes on hold to get someone to tell you it is best you come down to the store.. good luck, again the prices are good, Colorado Steve great, but that’s it!!!

AFW has slid down hill trying to compete with the online merchants. We purchased livingroom furniture to be delivered and paid the extra fees for a guaranteed time, 3 hours past the guaranteed timeaand still no delivery. We have no missed a suprise train ride with our grandson. Save your frustration, pay a little more for something and avoid AFW at all cost

went two American Furniture with my mom 86 years old that live on a budget was taken advantage of at Thornton store felt like she was she was charge a restocking fee and a delivery fee twice. couch she really wanted movers did not even attempt to put the couch into her apartment and was charged a restocking fee of 15%.was told that the movers are very professional they are very un-professional salesperson (Mark)was very rude with did not try to help her at all.mom did not get the couch that she wanted was charged extra and for a smaller couch paid about the same amount.I don't think it's right for them to take advantage of little old ladies that live on a budget mom has swelling on her legs and has to keep her legs up for ath swelling down she dose not fit on the couch they brought. shame on you American Furniture take an advantage of old ladies you ought to be ashamed of yourselves

Terrible. Classic bait and switch tactics. I have been renting a small stackable since 2015 for $30 a month which was too much as it was. I moved to auto pay and they tried to charge my card almost $70! I guess they thought they I wouldn't notice. When I called and asked why they didn't notify of the x2 price hike, they did not have a response. They claimed it was due to "inflation". I cancelled my service and bought the same model brand new for $550. Problem solved.

Went to AFW in Conroe, TX yesterday to purchase 2 recliners and an area rug. Approached customer service counter and explained what I was in market for. Was told to go yo recliner area and a salesperson would be right with me. After 20 minutes was walking out and noticed at least 4 salespeople standing around on their cell phones. Apparently the sale people make enough that they don't need another customer.