AfsisterwigReviews of afsisterwig.com

This is the second time I have ordered a wig from AFSister Wigs. .I found the sizing and the workmanship of their units to be of poor quality. I have a 20.5 inch head. The full lace wigs I received were constructed where the hairline started behind my ears. My first order, which was a small cap size, had the same fit problems. I chose to keep that unit because I believed the issue may have been related to the small cap size I selected. However, this time I ordered a medium cap size, and the wig still did not fit properly, confirming that the problem is with the construction of the product rather than the size I ordered. I had to file a claim with PayPal before I received a response from the company. They wanted me to pay for return shipping and to pay a 28% restocking fee. PAYPal ruled in my favor which meant I was to pay to return the wig for a full refund, which I did. The tracking indicated they received the wig on June 23, 2026. AFSister Wigs has stopped communication and has yet to refund my money, I believe my refund is being deliberately withheld. Do not deal with this company. Their wigs do not fit properly and customer service is horrible!

This company somehow has been sending me emails every day and I have asked repeatedly to remove me from their mailing list. They have no option to unsubscribe! I blocked but then I have to clear my blocked/spam folder! It’s so aggravating because I just want to be removed!

I had a disappointing experience with this company’s customer service, which completely undermined what would have otherwise been a good product. I purchased a wig just a few months ago, and the stoppers for the “invisible lace” strap broke on both sides, making the wig impossible to secure properly. Unfortunately, this was a functional defect that made the product unusable. I reached out to support with photos, expecting some kind of reasonable solution: replacement parts, repair guidance, something. Instead, I was told the parts are “too small” and “not cost-effective” to ship, and that I could get free replacements… only if I place another order. So to be clear: their solution to a defective product is to ask you to spend more money... hundreds of dollars. Not only is that not support, it feels like they're creating the problem and trying to sell you the solution (buy another one). If you’re going to charge premium prices, you should stand behind your product when something breaks. Refusing to provide a basic fix unless the customer spends more money is a bad look and raises serious concerns about quality and accountability. I actually liked the wig, but based on this experience, I wouldn’t feel confident purchasing from them again.

Piece a shit company! I ordered a wig and the wig that came was different from what I order. Emailed them two days now because I want to return the trash they sent me, no response. Buy from somewhere you know you can return if don't like. Wish I had read these reviews before I purchase.

On the second wash the hair came out of the lace. I purchased this wig in May. Initially thought this was a beautiful wig. I washed it when I received and it installed easily. After using it a couple of weeks I washed it (2nd wash) and the hair came out of the lace creating bald spots in the lace. I reached out to the company and they requested some pictures I sent the pictures and now they are not responding. Won't buy from Afsisterwig again.

I ordered a wig from AFsister on 5/27/25 and the wig was delivered to the wrong address by FEDex. The wig never retrieved so, i reached out to AFsister wig and have yet to hear from them. No response after 3 attempts. I have lost 170.00. Do not order from this company.

The company is a scam they send me a wig that was pretty much bald and refused to take it back I paid for expedited service and they didn’t even honor that . These influencers are advertising for them when they know they are a scam..

This was a terrible experience! I bought a custom cap drawstring with hd lace wig. What I received was a a cap that was so large it had to be for an extra large head. I have a size 19 1/2 head ordered a 20 circumference. 13 ear to ear. I won’t give all the measurements, just suffice to say it was NOT a custom wig cap. So disappointed. I disputed with PayPal the company said it was just what I ordered. What a waste of money. Also terrible customer service. Buyer beware