Armed Forces BankReviews of afbank.com

The illegally took out 10 dollars from my closed checking account and I want it back

Armed Forces Bank located at 1100 Main St Ste 350 Kansas City, MO 64105 816-472-5244 has charged me TWICE in same year (2019) for an annual credit card fee. I filed 2 separate complaints with the 'Better Business Bureau' and a Gerry Smith responded to one of those complaints which was NOT completely resolved (that is why the second complaint was filed--still waiting on response). Since then I had to visit and call the branch several times not to mention their call center is sub-contracted. The sub-contracted call center will lie to customers and in fact in a 3 days span I was on hold for 3+ hours (which at the end of the day NOTHING was accomplished but wasted time)....mine Obviously Armed Forces Bank does NOT care about their customer nor their customer's time, so please BEWARE if you choose to do business with this entity. I really feel for ALL the miltary when they should NOT be treated like this on ANY given day. Many more complaints are being filed and will continue until a satisfied resolution. This bank is taking money for POOR service........