AerosolesReviews of aerosoles.com

Crooks and thieves. Aerosoles does not process returns like everyone else. They do not refund shipping and deduct another $10 for no valid reason at all. Do not do business with them. You cannot speak with them by phone and they do not respond to messages submitted online. Horrible company that does not care about customers at all. If this was a larger dollar amount spent, I would contact our Attorney General.

Ordered a pair of shoes for my wife, it says they're in stock, two days later the order is canceled because they're "out of stock" BUT they still show them in stock online right now! Last time we shop here, so disappointing.

I agree the customer service is horrible the only way they will allow you to contact them is email and they DO Not respond

Ordered a pair of shoes two weeks ago which I never received due to an issue with the carrier. For one, Aerosoles is hard to communicate with as they no longer accept phone calls, you have to fill out an online form and wait for a response. They don’t even have a live chat option where you can actually have a conversation with someone. The shoes never arrived and they provided a refund. The shoes are still in stock in my size so I’m confused why they could not send a replacement (they didn’t even ask). I then sent a message back asking if I can reorder the shoes at the original price I paid. Anytime this has happened with another company they have offered to do this without me even asking. It’s just good customer service. Instead they said no, the promo is over. Obviously it’s over, but i never received my item. I could understand if I wanted to buy a completely unrelated new item, but I am just looking to get the shoes I originally ordered. Very frustrating and poor experience. I won’t be ordering from them again.

Jeg bestilte et par sko for 7 uger siden, har endnu ikke modtaget dem.