Aerosoles is your source for womens high quality, fashion-right shoes and boots at affordable prices. Find the styles you love online or in one of our retail stores.
Aerosoles (aerosoles.com) has 13 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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13 approved reviews, newest moderated first
Myriam C.
The quality of the shoes are decent but they have really bad customer service team. In fact, I think they don't have any and they don't really care. Never I would buy from them again and if for any reason I like one pair of shoes from them, I'll buy it in Amazon or DSW. Wish I could give negative rating
Tanya
i purchased a pair of shoes and they started falling apart after on a few times wearing them. i tried to contact their customer support and have never received a response. very disappointed and will never purchase again. and this is coming from someone who purchase multiples pairs of shoes throughout the year I have tons of them.
Tanya
I purchased a pair from the Bay. Thinking they would be amazing quality. I have had them since the springtime and of course did not wear them in the summer. I have been wearing them the last couple of months now and the stitching is already coming undone. I am very disappointed as they were not cheap shoes.
E Joy B.
I wish I saw this before I purchased: "I purchased Aerosole shoes online, and they have the worst refund/ return policy. Do not buy from them! If they can't give you your money back & have free returns don't bother. It's just another way of ripping you off. It's a disgrace!" The product is inferior to what once was a comfortable shoe. made in China and JUNK!! DO NOT BUY!!!!
Elle B.
I liked two of the three pairs of shoes that I ordered, however the third, the same style as one of the others was smaller and did not fit the same. It is disappointing that I am not able to do business with a live person. Although I love the Aerosoles brand this will be a deterrent for me to purchase other shoes in the future. Especially when other stores carry this brand.
Nicole
If you get shoes without issues, these are amazing and quality shoes. However, if you have to deal with the “customer service” aka AI bot “Allison” you are SOL. Very disappointed since these are quite expensive shoes.
Robbi D.
I have yet to receive a refund for one of the two pairs of shoes I returned. The three emails I have received back from Aerosole regarding this issue have clearly been AI generated as "Allison" has not addressed the issue.
Emily W.
TERRIBLE customer service. Bought some shoes that stated that they were true to size. What a lie. I wear a US womens size 8 and they are usually perfect or alightly roomy. Ordered some shoes that stated they were true to size so i got them in an 8. These shoes not only SQUEEZE my feet but they tear up my heel because they are so tight. Not true to size. I reached out to customer service and they said they could not exchange them because they were final sale. But if it werent for the false advertising on their site, it wouldn't have been a problem. I was just looking for the next size up to exchange. I had a second order that hadnt shipped yet so I also reached out about upping one of the sizes befire it shipped. They said it was not possible but once they arrived I had options. How do I have options when they wont even di the first exchange? Terrible company and I was an excited first time customer. I reached out to everyone I recommended them to and told them not to bother.