GT N.
Is it a Love - Hate kind of thing?
I really really wanted to love this company and perhaps they will earn that respect in the near future however I and MANY others I have recently spoke with have been hugely disappointed. Not in the product itself - which I think is excellent. The disappointment and frustration coms from virtually NO customer support. Zilch - Nada - Foh-get-about it. Yes - we all know that the pandemic has shut down your phone support (which is sad because so many companies.. even banks.. and airlines and small mom & pop companies are working remotely), we get that. Yet your company shoots out a daily message telling everyone you have a sale going on and you have an active blog working and your website which says you will respond via email. Sadly - this is untrue or vastly over stated. Case in Point: of the SEVEN emails I have sent to Customer Service and the few filled out questionnaires on the AeroGarden website - I have received the grand total of.... ONE message back and that was a boilerplate: "Sorry, we can't help you" message. Thanks for that - very helpful. So, perhaps a person within the company with eyeballs will actually read this: 1) I place an order for you flagship Bounty Elite Artisan and some additional seed pods on April 12. That order sits and sits with no message that there is a delay (was available when I ordered). After a full month and zero responses back thinking the sale never went because I wan't charged (and now they are out of inventory) I order another one from Amazon. I got that one in 4 days. NOW I get a message FROM MY BANK that my card was charged $374.64 on the 27th and a box arrive on April 30 - but no Bounty Elite Artisan - just seed pods. Where is the actual machine? No idea.. no-one wants to respond. Oh look! Here is number 2), I open a custom seed box and guess what? I bet you can. I get a bottle of plant food and grow domes but... wait for it... NO SEED PODS. How refreshing. Oh - it gets EVEN BETTER. Since I seem to just love being disappointed I order a separate seed pod request and that is messed up too. Three strikes and I didn't even know I was up to bat. So there you go - I have a nice Stainless Steel Bounty Elite I received from Amazon but other than that - I'm pretty darn sad. Thank you AeroGarden for the experience. Would you like to mend fences with a potentially really nice neighbor?