AeroGardenReviews of aerogarden.com

I tried to put together an Farm XL24. However, the screw wholes for the frame were out of alignment. So I could not even put the unit together after trying for over an hour. Stay away from AeroGarden. They seem to have no quality control.

My daughter in Chicago sent me, via Amazon the Harvest in home garden system with pods. I live in Virginia. On opening the sealed system I discovered that it was missing a power cord adapter. Without this it will not work. I contacted AeroGarden’s Customer Care but they cannot be reached by telephone, only means of communication is by email or chat line. I spoke via the chat line and their unhelpful response is to contact Amazon. How helpful is that!!!! It means I would have to send the product back to my daughter in Chicago and then she would have to try to rectify this error. I will NOT be dealing with AeroGarden again and will definitely NOT be recommending AeroGarden to anyone. It’s made me appreciate companies with robust Custom Service.

I have spent so much money buying pods and food. The pods don’t sprout or sprout and die. I’ve done everything instructed but nothing works. A waste of money.

I was so excited to get my aerogarden. It was very expensive but I thought I'd save money by growing some produce. .....well, that never happened! What I got was pods that didn't sprout..2 out of the first 6 was all that I got..the next set, I got 1 on my next set and it got moldy before it grew very big. So I've spent over $200 for the unit, seed pods and plant food and all I've gotten was 2 small hands full of lettuce! 😡🤬 I'm still waiting for the replacement pods, to show up! That was weeks ago. I wish I'd looked at the reviews BEFORE I ordered it. This company is a rip off, which makes me livid! I can't afford to waste money and that is all this is!!

Update!: Aerogarden has now refused my request "return to sender" with FedEx. This violates their return policy. It also violates the instructions I was given by Aerogarden agents both in email and their online chat. The package is in transit and will now continue to me - their policy was to return it to sender before it arrives. Does this make sense to anyone? I contacted Amazon Pay, who processed the payment, and they have never heard of such a bizarre policy and business dealings and are looking into Aerogarden. *********************** Worst ordering experience I have ever had. I tried to cancel the order immediately after placing at 4pm. Created an online Aerogarden account, but no option to cancel. Called the 1800 number (message said staff working from home). Tried online chat, but it was closed. I submitted a request to cancel through their website with 6 minutes of ordering. The next morning I received an email from Aerogarden that cancellation was not possible, and I was instructed to request "return to sender" with FedEx to cancel the order (Aerogarden chat agent also confirmed). FedEx has been trying their best to fill my request to return to sender (as Aerogarden instructed me), but Aerogarden will not accept their calls - the sender needs to approve the "return to sender" for FedEx to return to sender. Even the FedEx agents agree this is a crazy scam.

My daughter and I both purchased AeroGardens from Costco. While the tomato plants grew to appear lovely and lush, neither of us had one blossom or tomato appear. Very disappointing.

Received a new aero garden as a gift and light does not work. They are refusing to fix or exchange it. It is impossible to get to a customer agent and I’ve been waiting weeks for each email response. This company is rediculous.

I have not had any of the pods sprout. I started with the salad greens, then the herb mix. The company sent me a new salad greens set and not one of them sprouted. The only thing that has grown is white mold. This was a huge waste of money that my children spent last Christmas.