AeroGardenReviews of aerogarden.com

Have a Aerogarden Harvest Elite bought 3 years ago. Power cord no longer works and they don't make replacements. So have a useless garden. Don't buy

Purchased 12 seed pod. Only 2 germinated. Company would not replace pods or refund money because I did not purchase equipment from them. Also customer service reps are rude and disrespectful calling me by my first name after I repeatedly requested they refer to me more formally. Horrible products. Horrible customer service. Never again.

Aero Garden's recent update kills your old account making it impossible to sign back in and collect your history or reset your machines. Some moron at corporate felt it was a good idea. Corporations really need to poll their customers first before taking some boardroom idots advice. It took 4 calls to just get informationon, 2 of the calls I was hung up on because they couldn't understand the problem- customer service needs better training. This product is NoLonger a customer friendly company and they really dont care. Just money hungry.

A year ago I purchased the herb garden and everything was fine. Back in April I purchased 2 petunia gardens. Out of the 12 pods, 7 did not germinate. After one month I contacted aero garden and answered all their questions. I was told that they were guaranteed and they would send replacement pods. None arrived. Yesterday I contacted them again. I got an email asking the same questions and wanted me to send a picture. I am elderly and do not know how to up load. I emailed them back and now they have gone silent.

I spent about $350 on one of the grow systems. The system recently started to fail about 1 1/2 years after purchase. It’s out of warranty so I’m out of luck and there’s nothing that can be done other than turning the system off and on or resetting the system. The computer system is failing ie it beeps all the time and some of the buttons can no longer be set. What a useless piece of junk. Save your money for some herbs from the supermarket!

Zero stars!! Absolutely, hands down, the worst "customer service." They do not respond to emails, chat is a bot that may send you to a support person that will run you around in circles. Email - they do not respond. My detective shoddy Harvest Elites lights began to strobe. My garden died. I wish i had never wasted my money and purchased a 2nd Rainpoint garden instead, as it has been awesome with good customer service. Do not buy anything from Aerogarden!!!!!!

Aerogarden site states you can return product for no reason within 30 days and NO questions asked. Item received made loud noise and customer service kept giving me the run-around when I requested a return within this time. After three emails and one telephone conversation and their request for pictures or video, I finally received address to return item but was told they would not send return mailing label (their site says 'do not send item back without return label). I was to send the item back and email them tracking. They sent me items dated two years ago (old stock) and their excuse was that seeds sometimes were good for three years. Horrible customer service and fraudulent information regarding returns posted on their site.

I have boughten 5 of the pods and maybe out of each pod I get only one or two that grow, the first ones I bought a few years back were great now it looks like no seeds in the pod, how do I reach customer service to talk to someone about this?