jeffrey D.
No Effort
Initially they provided the equipment I needed and did a decent job of training via a zoom type meeting. But since then their customer service is abysmal. They are courteous on the phone but have made no effort to solve my issues. They were supposed to provide me with equipment replacements back in May but claim they have not received the assessment from my doctor stating that I was fully compliant. I have called them multiple times and asked them to contact my dr who has shown me the documents sent to them but they apparently have not done so after promising each time that they would. Now they are sending me a bill for the equipment stating that I am in non compliance. A little effort would have gone a long way in resolving this issue but it seems they arent willing to do so.