Aeroflow SleepReviews of aeroflowsleep.com

I rarely leave negative reviews, but after months of trying to resolve a billing issue with Aeroflow, I feel like I have no other option. Last December, Aeroflow shipped me the wrong CPAP equipment. I contacted them right away, but it took months and multiple follow-ups before the correct equipment was finally sent. I promptly returned the incorrect equipment, yet I have continued to be billed for the more expensive item instead of the less expensive equipment I actually received. I have been trying to get this corrected for months. I've called numerous times, left messages, and have repeatedly been told that someone from the accounting department would contact me within 10 days. That has never happened. Instead of correcting their mistake, my account was sent to collections over charges that are incorrect. To be clear, I am not trying to avoid paying my bill. I'm happy to pay what I legitimately owe. I simply need Aeroflow to bill me for the correct equipment that I received after returning the original shipment. The customer service representatives I've spoken with have generally been kind and have tried to help, so this isn't directed at them. My frustration is with the complete lack of follow-through from the billing/accounting department and the fact that this has dragged on for months without any resolution. This has been one of the most frustrating customer service experiences I've had

This company is unprofessional and shady with its billing. Six months after I paid off my CPAP, they sent me a bill claiming I owed two more payments. Dealing with them for supplies was a nightmare, and resolving issues was impossible. Now they’re trying to squeeze more money out of me. They’re unethical and deserve to be shut down. I wouldn’t recommend them to anyone and strongly warn others to steer clear. I made the ninth and final payment in December 2025, so I don’t understand why I’m being told I owe another two payments in May.

terrible customer service if you can get a live human. items were on the order that I didnt order and then they said send back for credit...yeah, their credit on a future order only...

5 years ago AeroFlow was fast and efficient. But today they are short-staffed and overly bureaucratic. Fullfilling orders takes FOREVER. 2 months to get a CPAP (and literally 25 phone calls and endless runaround) is just ridiculous.

After talking to the teleMD who read my sleep test, next thing I knew Aeroflow was ready to send me a CPAP. Hello? It's a good CPAP, and there's halfway decent phone support, aimed at getting me competent enough to pass compliance so they can keep renting me the CPAP and selling supplies, all paid by Medicare. But out of five or six orders, they haven't gotten one right so far. They take days to a week or more to get the order out the door. I paid for fast shipping for the CPAP and they sent it USPS ground. I ordered a P30i nose pillow to try with my N30i mask and they sent a whole P30i mask. When that worked, I asked them for more nose pillows. The invoice said quantity 6 but the package only had one. And so on. (I wonder what they billed Medicare for.) Update (2/26): Login doesn't work on their website. Using a password brings up an error from a ReCaptcha that never appeared. Using a mobile code says "Please hold tight ..." and never gets pass that. It's been broken for a month now. You don't have to put up with this. There are plenty of other CPAP supplies vendors around.

My CPAP is broken. It's making a loud buzzing noise. I found the warranty support email on the Aeroflow Sleep website. I emailed them twice, but there was no response. I emailed the general info@ email address. They told me to call 1-800-345-1780. But I can't get through. I've been calling for three weeks now, and I only get an answering machine. If I try to speak to a live person, I'm redirected to various unnecessary departments, like Human Resources. And it's also an answering machine. They also always have non-business hours, like, "Call after 1 PM because it's break time." But the office is in the Eastern Time Zone, which is where I am too. Okay, maybe they're on Pacific Time. I call at the top of the next hour, and the answering machine tells me it's already non-business hours, so call on weekdays and during business hours. I emailed info@ twice more, and they tell me there's no other way, I have to call. This can't be normal. I intend to file a complaint with the regulatory authorities.

I first contacted this company on 09/10/2025 and have since called 4 times to have a form faxed to my doctor to establish a prescription for cpap supplies. My doctor has never received the fax. Aeroflow keeps sending the fax to the wrong fax number even though I have given the the coorect number . I am switching to Lincare. Avoid these people.

Aeroflow sleep is the worst, worst company you could deal with. WITHOUT EXCEPTION they screw up resupply orders every single time. If you need sleep supplies, do yourself a favor and buy from anyone else. I am stuck with them because of my insurance. This company is a real zero!!!