Garry H.
UPDATED First thing to be aware of is that the…
SEE UPDATE BELOW First thing to be aware of is that the diffusers AND the refills are eyewateringly expensive. However, that is something you take a view on, and decide for yourself.... The real thing to be aware of is their customer service is non-existent. Whilst my diffuser is working, I cannot control by app (so cannot set timers, schedules etc). The app has effectively disappeared from my phone, just opening onto a login page. I am unable to login since the page just loops back again. I tried requesting a password change (even though I knew it was correct). Tried deleting and reinstalling app, signing up again with a different email etc etc. Still the same. Contacted customer services - you guessed it, NO RESPONSE. I strongly advise against buying one of these, it may well end up like mine, a very expensive brick. Disgraceful. UPDATE! After posting this, I DID get a response, which unfortunately seemed to have missed the point of my issue, and didn't resolve. I replied further pointing this out, and I did then get a further response requesting more info (phone type / model etc) to be passed to the tech team. BUT, just before, I found the problem, and it is effectively an issue with the app layout (which you can't change, or view in landscape). The login / sign up soft key is at the bottom right and effectively overlays the 'back' key! Therefore, every time I attempted to sign in, I effectively just selected 'back'. To overcome, I had to change my phone settings to gesture (which I NEVER use, I hate that!). I was then able to log in (and change phone back to normal afterwards). All now working as it should. I have suggested they address this app anomaly! Upshot is that whilst slow initially to respond, they were very helpful. I still hold the view that it is very expensive, but to be fair, it is excellent, and the cartridges last absolutely ages.