Scott D.
Great Potential, but...
While this home scent diffuser company offers a potentially great product, its customer service infrastructure leaves much to be desired and may be its downfall. Within our short month-long relationship, I had 3 different issues crop up, one after the other, and the majority of my emails to Aera Support went unanswered. When finally receiving a response from the company, non-receipt of the previous emails was the excuse provided. Possible? Yes. Probable? No. Whether it's Aera's support team dropping the ball or Aera's support infrastructure to blame, this non-response to customer concerns and issues creates a negative, frustrating experience. In the end, to avoid any further frustration, I returned all of my purchases for a refund. One final note of interest: Aera's claim of a microparticle diffusing technology that creates a home scent experience free of white dust and residue was a major selling point for me. One of the concerns/issues I had with my Aera diffuser was a white residue developing and growing over the top of my Area diffuser. Things that make you go, "Hmmm?!"!