Christian P.
Aeke S1 Pro shipping experience
Ordered the Aeke S1 Pro on September 16th; today is October 19th, but I have not received the product. Over a month has passed. Communication with the logistics team has been awful. Although they respond in a timely manner, their responses are always generic, do not answer the question asked, and do not provide details. I sent several emails initiating and asking where my shipment was or at least for a delivery window—that was NEVER answered. Finally, after weeks of following up, they sent me a link, which didn't work, directing me to the shipping company. I had to call the shipping company myself to figure it all out. This has been a terrible experience overall for such an expensive piece of equipment. As the customer, I should not have to reach out and ask when and where my purchase is. It should be a seamless experience—and it has definitely not been!




