AED.comReviews of aed.com

Response from AED.comOct 27, 2023

Hi Jeanine! Unfortunately, due to global supply chain shortages, inventory of life-saving AEDs and their accessories fluctuates daily. We understand the frustration this causes and apologize for the confusion. We ship product out as soon as it becomes available and hope that your order can ship much sooner than the timeline we have originally provided. In the meantime, please don't hesitate to reach out to our customer service team at [email protected] is you have any questions at all.

Response from AED.comSep 22, 2023

Hi Richard! We are sorry to hear about the inconvenience you experienced with your recent order and the delayed delivery of your products. Please accept our sincerest apologies for any communication lapses that occurred with shipment confirmation and tracking. We are actively working to improve our email notification system to ensure that such issues are minimized in the future. Regarding the handling of hazardous shipments, it is a priority for us to adhere to all safety regulations and guidelines set by shipping carriers like FedEx. While we understand that this may have caused a delay in your delivery, please know that it was done with the utmost concern for the safety of both our customers and our employees. If you are still waiting on your order, please let us know and we can provide you with an update on your order status. Again, we sincerely apologize for the delay and inconvenience you have experienced and are here to help in any way we can.

Response from AED.comSep 11, 2023

Hi K! Thank you for taking the time to share your feedback with us. Your satisfaction is important to us, and we are constantly striving to improve our services. We sincerely apologize for the delay and inconvenience you experienced with the shipment of the small equipment pack. We understand that timely delivery is crucial, and it is unfortunate that we fell short in this regard. We are committed to delivering a seamless experience to you and all our customers and hope you will give us another chance in the future! Please let us know if there is anything we can do for you!

Response from AED.comSep 5, 2023

Hi Wade! Thanks for leaving us your feedback! We apologize that you were not able to have your tax-exempt certificate applied. I have forwarded your contact information to one of our customer care team members who will be reaching out shortly to see what we can do to help! Please let us know if there is anything we can do for you in the meantime. Have a great day!

Response from AED.comAug 21, 2023

Natalie, we sincerely apologize for any inconvenience you've encountered during the order process, and we truly appreciate your valuable insights. Your concerns have been heard, and we're actively working to enhance our system to address these issues. In the meantime, if you ever have any questions or concerns about your orders, please don't hesitate to reach out to our customer service team. We're here to assist you and provide the information you need.

Response from AED.comAug 1, 2023

Hi David, I apologize for the dissatisfaction you experienced with your overall experience. We value customer feedback, and I want to thank you for taking the time to share your concerns with us. We apologize for any inconvenience caused by the delay in locating the AED. We understand how crucial it is to have quick and efficient service, especially when dealing with life-saving equipment. I assure you that we are constantly working to improve our communication processes to prevent such occurrences in the future. Regarding the issue with the refurbished machine and the pricing, I am truly sorry for the confusion. Our team strives to maintain transparent and accurate pricing policies. If the original price quoted for the church was not adhered to, I want to assure you that it was not intentional. Your feedback will be shared with our team so that we can learn from this situation and make the necessary improvements. If you have any other questions or concerns, please don't hesitate to reach out to us!

Response from AED.comJul 31, 2023

We appreciate your feedback, and we sincerely apologize for any frustration or inconvenience caused by the lack of updates. Your concern regarding the potential impact on people's lives is of utmost importance to us, and we understand the urgency of keeping you informed about the status of your order. I have forwarded your information to a team member who will be reaching out shortly to give you an update on your order status. In the mean time, please let us know if there is anything else we can help you with. We apologize again for the delay.

Response from AED.comJul 31, 2023

Hi Carolyn! Thank you for the feedback. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.