AED.comSudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero.AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED.com (aed.com) has 1,820 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jeffrey L.
I've been trying since May to get a refund for pads i returned and i'm still waiting. This will be the one and only time i use AED.com
Response from AED.comAug 15, 2023
We apologize for the inconvenience, Jeffrey. I have forwarded your contact information to our customer care team. They will be reaching out to you shortly to help resolve this issue. Please let us know if there is anything we can do for you in the meantime.
Judy
I ordered an Aed and was told that it was on back order and they did not know when it would ship. I asked if they would wait to charge my credit card until it shipped and then all of the sudden it appeared at my door! However, the case they sent did not fit the Aed. I have been working with the help desk for three months now with no resolution - very frustrating! I have tried e-mail, on-line chat and calling on the phone. I just sent an e-mail through the website and am writing this review, hoping to get some help.
Response from AED.comAug 14, 2023
Hi Judy! We sincerely apologize that your AED came with a case that does not fit your device. I have forwarded your contact information and order number to our customer care team. Someone should be reaching out shortly to help! Please let us know if there is anything else we can do for you in the meantime!
QU
Order was very slow to ship, my emails asking about it were either not answered or very slow to get a response, after you got my order in I was only notified because I called to cancel my order and the person on the phone said it was there but I needed to give my payment information again.
Response from AED.comAug 9, 2023
We sincerely apologize for the inconveniences you encountered with us. We understand how frustrating this must have been for you, and we are committed to addressing these issues to ensure a smoother experience for all our valued customers. We acknowledge that our communication fell short of your expectations, and for that, we are truly sorry. Your concerns have been taken seriously, and we are actively working to rectify the situation and prevent similar incidents in the future. If there is anything else we can do to make things right, please do not hesitate to let us know!
Christopher W.
Updated - I did finally receive my AED order. It was late due to some back ordered parts. I wish AED.com did a better job helping me work through the other options to avoid such a delay. Terrible experience. Apparently the AED I ordered is on backorder, for months now. They have already charged my credit card. I asked for a refund multiple times (which is part of their policy), i have also requested to change my order for something in stock and I only get a response saying that my order is on backorder. If this negative review doesn't get me a refund, I will be contacting my credit card company to see if they can help.
Response from AED.comJun 19, 2023
Thank you for the feedback, Christopher. We apologize that you have not received your products yet and unfortunately have been affected by a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. I will forward your information to our team to be sure we can get you a refund if there are no other products in stock that can replace the items you have ordered. I apologize for the inconvenience this delay may have caused and hope we can have a team member help you shortly. Thank you for your patience with us.
Lyn
As far as I know it has not arrived. I received a backorder notice. No notification of being sent.
Response from AED.comApr 10, 2023
Hi Lyn! We apologize that your item was backordered and hope that your order can ship much sooner than the timeline we have originally provided. If you'd like to learn more about this delay, please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused. Thank you for your patience with us.
Kurtis T.
When I order a replacement battery, I need it within a few days or a week. I can't wait a month, two, three or four. The whole purpose of having an AED is to save a life if and when needed. Not having a battery and or a spare is bad, however, when a company in the business of supplying such equipment can't get that in the hands of responders, places us in a position of not being able to save a life.
Response from AED.comMar 19, 2023
Hi Kurtis. We completely understand your frustration and unfortunately having these items in stock is out of our control. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies. If you'd like to learn more on this matter, please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.
Chris G.
I ordered pads and batteries and my card was charged. I never got any confirmation of shipment and 4 days later I contacted Customer Service and was told 4 to 6 months; probably closer to 6. I understand supply chain issues. I just would have appreciated a notification before charging my card.
Response from AED.comMar 13, 2023
Hi there Chris. Unfortunately due to global supply chain shortages, inventory of AEDs and their accessories fluctuates daily. We understand the frustration this causes and apologize for the confusion. We ship product out as soon as it becomes available and hope that your order can ship much sooner than the timeline we have originally provided.
Linda B.
I ordered on December 23rd and called in the middle of January to find out where my products were. I was told that they were out of stock and would be shipped by the end of January. Shipment arrived February 17th! There was no notice about "out of stock" when I placed my order, and there was no communication to explain the delay. Poor customer service at best.
Response from AED.comFeb 22, 2023
Hi Linda! Thank you for bringing this situation to our attention. We strive to provide the best service possible and a number of occurrences have led us to fall short of expectations. Unfortunately due to global supply chain shortages, inventory of life-saving AEDs and their accessories fluctuates daily. We understand the frustration this causes and apologize for the confusion. We ship product out as soon as it becomes available and apologize for any inconvenience your delayed shipment may have caused.
