AED.comReviews of aed.com

Response from AED.comJul 12, 2024

Hi NTD! We understand this is frustrating and appreciate your patience. Please contact us at [email protected] and our customer service team can get this sorted out for you and ensure your tax exemption is properly recorded for future purchases. Thank you for bringing this to our attention.

Response from AED.comMay 10, 2024

Hi Paul! Thank you for your honest review! Feedback like yours helps us identify areas of improvement for our site. If you still need assistance or have any additional questions, please don't hesitate to reach out to our customer care team at [email protected]. We are happy to assist you!

Response from AED.comApr 26, 2024

Hi Danielle! Thank you for taking the time to leave us a review! We sincerely apologize for the lack of communication about your out-of-stock items. Unfortunately, due to national supply chain shortages of AEDs, their accessories and all medical supplies items fluctuate from in stock to backorder daily, which may have been the case on why you weren't notified until after the fact that they were marked out of stock. If you would like to contact us directly on any other concerns we can help with, please do not hesitate to email [email protected] for more information. Thank you for your patience with us.

Response from AED.comMar 15, 2024

Hi Sherry! We apologize for the miscommunication regarding how to request tax exemption. Please reach out to [email protected], and a team member will be able to further assist you in filling out the tax-exempt form.

Response from AED.comDec 20, 2023

Hi Anthony! We strive to create 5-star experiences for our customers, and we'd like to learn more about your experience with us. Please email [email protected] and let us know how we can better serve you in the future! Have a great day!

Response from AED.comDec 20, 2023

Hi Peter! We understand that shipping costs can be a significant factor in the overall shopping experience, and we apologize if you found them to be excessive. Our team regularly reviews our pricing structure to ensure it remains competitive and aligned with industry standards. We also strive to be transparent about our shipping costs during the checkout process to avoid any surprises. It's essential for us to strike a balance between offering reasonable shipping rates and covering the costs associated with safe and efficient delivery. If you have any other concerns, please don't hesitate to reach out to our customer care team at [email protected].

Response from AED.comNov 10, 2023

Hi Jeff! We understand that shipping costs can be a significant factor in the overall shopping experience, and we apologize if you found them to be excessive. Our team regularly reviews our pricing structure to ensure it remains competitive and aligned with industry standards. We also strive to be transparent about our shipping costs during the checkout process to avoid any surprises. It's essential for us to strike a balance between offering reasonable shipping rates and covering the costs associated with safe and efficient delivery. If you have any other concerns, please don't hesitate to reach out!

Response from AED.comOct 27, 2023

Hi Jean! We're sorry to hear about the difficulties you encountered while trying to update your billing address. Your feedback is important to us, and we appreciate your patience in bringing this matter to our attention. Please reach out to our dedicated customer service team at [email protected]. They will promptly assist you in updating your billing address and resolving any other concerns you may have. Your satisfaction is important to us, and we are committed to providing you with the best support possible.