AED.comReviews of aed.com

Response from AED.comOct 20, 2023

Hi JW! We appreciate your feedback and understand your concern regarding the tax charges for your tax-exempt organization. We apologize for any inconvenience this may have caused. To resolve this issue, we recommend contacting our customer support team at [email protected] to address the problem and ensure your tax-exempt status is correctly reflected in our system. We aim to provide a seamless and hassle-free experience for all our customers, and we will work diligently to rectify this situation promptly.

Response from AED.comOct 2, 2023

Thank you for taking the time to leave us your feedback, Myron. We sincerely apologize for the inconvenience you faced while trying to place an order with our company. Your feedback is valuable to us, as it helps us identify areas for improvement. If there's anything else we can do to assist you or if you decide to give us another chance in the future, please don't hesitate to reach out. We value your business and hope to serve you better in the future. Once again, we apologize for any inconvenience you faced, and we appreciate your understanding.

Response from AED.comSep 20, 2023

Hi Mark! Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience you've experienced regarding the pricing of your order. I have sent over your order information to our customer cares team who will be looking into this further. They will be reaching out to you ASAP to resolve this. In the meantime, please let us know if there is anything else we can do for you!

Response from AED.comSep 19, 2023

Hi DeeEll! We sincerely apologize for the series of issues you encountered, and we understand your frustration. We're glad that the fourth attempt was successful and that you were able to access the correct class. However, we recognize that this situation was far from ideal and caused you unnecessary stress and inconvenience. We take feedback seriously, and we will use your experience to improve our processes and ensure that similar issues do not occur in the future. We value your business and want to make sure you receive the high-quality training you deserve. Once again, we apologize for the difficulties you encountered during this process, and thank you for bringing them to our attention. We appreciate your patience and understanding as we work to enhance our services.

Response from AED.comSep 18, 2023

Hi Benjamin! Thank you for the feedback. We apologize that you have not received any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delay. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. In the meantime, please let us know if there is anything else we can do for you. Thank you for your patience with us.

Response from AED.comSep 5, 2023

Thank you for the feedback. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.

Response from AED.comAug 31, 2023

Hi Rick! We sincerely apologize for sending you the wrong pads for your device. I have forwarded your order information to our customer care team. They will be reaching out shortly to discuss what types of pads you need and get this corrected. Please let us know if there is anything we can do for you in the meantime! Have a great day!

Response from AED.comAug 23, 2023

Hi Christopher! Thanks for bringing this to our attention. I have forwarded your information to our customer care team, who should be reaching out to help! Please let us know if you need anything in the meantime!