Joe P.
Cancelled my order and never told me.
You cancelled my order because you thought it was fraudulent when it wasn't. I appreciate the security steps but what you should have done was email me and let me know this was done. Instead, I had to call a week later to discover my order had been cancelled. I purchased from a different company due to this.
Response from AED.comNov 20, 2025
Hi Joe! Thank you for taking the time to share this feedback. I’m truly sorry for the frustration and inconvenience this caused. While we take security seriously to protect our customers, you’re absolutely right — you should have been notified immediately if there was a concern with your order. Having to call in a week later just to find out it was cancelled is not the experience we want anyone to have. We appreciate you pointing this out, and we’re reviewing our communication process to ensure situations like this are handled much more clearly and proactively in the future. If you ever decide to give us another try, we’d be glad to assist you. Thank you again for your honest feedback.