Silvia G.
Easy to buy, hard to get someone to explain
Before placing the order I tried to speak with your customer service and after talking to 2 different people who said it was not the right department, they transfer me to somebody who did not answer but requested a VM. After purchasing the product it was hard again to get someone to explain how and when it would be sent to our employee - I had to go through 2 different persons again.
Response from AED.comFeb 14, 2025
Hi Silvia! Thank you for your feedback. We apologize for the difficulty you experienced reaching the right department and getting order updates. We understand how frustrating that can be and are working to improve our process. If you need any further assistance, please feel free to reach out to us directly via our help email at [email protected]. We apologize again for the inconvenience and thank you for your patience with our team!