AED.comReviews of aed.com

Response from AED.comFeb 21, 2025

Hi there! We apologize for your less than satisfactory experience. We understand how frustrating it can be when items you need are out of stock and we apologize for any inconvenience this caused. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you are still waiting on your order, please contact our customer care team directly at [email protected] and our team will be happy to give you an update. Thank you for your patience!

Response from AED.comFeb 16, 2025

Hi Craig! We apologize our mobile app was not working for you! If you run into issues again, please don't hesitate to contact our customer support team via chat or reach out via email at [email protected]! We're happy you were able to still place an order online, but want you to know our team is always available to help in the future! Have a great day!

Response from AED.comFeb 14, 2025

Hi Joseph! We'd be happy to give you an update on the status of your order. Please reach out to our customer care team directly at [email protected] with your confirmation number and our team will be happy to assist you!

Response from AED.comDec 9, 2024

Hi Jeremy! We're so sorry that our tax exemption was not properly working. We'd love to make this right for you. Please reach out to our customer support team directly at [email protected] and our team would be happy to assist you.

Response from AED.comDec 9, 2024

Hi there! We apologize for your negative experience. We understand how frustrating it can be when stock availability isn't clearly communicated and we're sorry our team fell short. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you are still waiting on your order, please contact our customer care team directly at [email protected] for a status update. Thank you for your patience!

Response from AED.comSep 24, 2024

Hi Anne! Thank you for your feedback, and we sincerely apologize for the communication issues you've experienced. This is not the level of service we aim to provide, and we understand your frustration. Please feel free to contact us directly at [email protected] to expedite the process. Thank you for bringing this to our attention.

Response from AED.comJul 28, 2024

Hi DB! We are sorry to hear about the trouble you had with your recent order. This is definitely not the experience we want for our customers. It sounds like your order did go through since your card was billed, but the lack of communication from our end is not up to our standards. If you could, please reach out to our customer support team at [email protected] and provide your order number in the email as well as your request for a confirmation number and tracking. Thank you again for bringing this to our attention.

Response from AED.comMay 31, 2024

Aura, thank you for bringing this to our attention. We looked into your order and it appears it shipped the next day after being placed. We're going to reach out and see if we can get to the bottom of the notice you received. Thank you.