AED.comReviews of aed.com

Response from AED.comApr 29, 2025

Hi Glynn! Thank you for your feedback. We’re glad to hear the purchase process went smoothly, but we're sorry to hear about the lack of follow-up communication. That’s definitely not the experience we want for our customers. Could you please contact us at [email protected] with your order number? We'll provide your shipping information and ensure you’re updated on your delivery status. Thank you for your patience, and we look forward to resolving this quickly!

Response from AED.comApr 17, 2025

Hi Larry! Thank you for your feedback. We understand that replacement parts—especially batteries—can be a bit pricey, and we do our best to offer competitive pricing while making sure you get the highest quality and reliability, especially for life-saving equipment. We truly appreciate your input and will continue working to provide the best value possible. If you ever need help finding the most cost-effective option, feel free to reach out—we’re happy to assist.

Response from AED.comApr 10, 2025

Hi Justin! Thank you for your feedback, and we’re sorry to hear about the long wait time you experienced when trying to reach our customer service team. We understand how frustrating that can be and appreciate your patience. We're glad you were able to place your order online, and we're working hard to improve our response times to better serve our customers in the future. If there's anything else we can assist you with, please don’t hesitate to reach out. Thank you again for your support!

Response from AED.comApr 1, 2025

Hi Greg! We apologize for your negative experience. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you are still waiting on your order, please contact our customer care team directly at [email protected] for a status update. Thank you for your patience!

Response from AED.comMar 20, 2025

Hi Tom! Thank you for your feedback! We appreciate your suggestion and understand how helpful it would be to have an easy way to download your order receipt. We’ll share this with our team as we work to improve our ordering process. In the meantime, if you need a copy of your receipt, please reach out to our customer support team at [email protected] and we’d be happy to assist you.

Response from AED.comMar 2, 2025

Hi Yilian! We apologize that you weren’t able to reach a representative when you called. Our team strives to assist every customer as quickly as possible, and we regret any inconvenience this may have caused. If you ever have trouble reaching us by phone, please feel free to email us directly at [email protected], and we’ll be happy to assist you as soon as possible. We appreciate your patience and look forward to helping you!

Response from AED.comFeb 19, 2025

Hi Scott! We apologize for your negative experience. We understand how frustrating it can be when stock availability isn't clearly communicated and we're sorry our team fell short. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you have any further questions about your order, please contact our customer care team directly at [email protected]. Thank you for your patience!

Response from AED.comFeb 19, 2025

Thank you for your feedback, Jim. We apologize for the lack of communication regarding your shipping information. We understand how important it is to stay informed about your order, and we’re sorry you had to reach out to get those details. Your experience helps us identify areas where we can improve, and we’re working on enhancing our shipping updates to ensure this doesn’t happen in the future. If you have any other concerns or need further assistance, please feel free to reach out at [email protected]. We appreciate your support and the opportunity to make things right!