AED.comReviews of aed.com

Response from AED.comJun 12, 2025

Hi Jim! We’re very sorry to hear about the lack of response to your delivery date request and that you still haven’t received your product. That’s not the experience we want for our customers, and we truly apologize for the inconvenience. Please reach out to our customer support team at [email protected] with your order number so we can look into this immediately and provide an update on your shipment. We appreciate your patience and the opportunity to make this right.

Response from AED.comJun 3, 2025

Hi Karen! Thank you for your order and for reaching out. We understand your concern about the tax exemption and apologize for any confusion during the checkout process. While there currently isn’t a button to select tax exemption at checkout, we can absolutely help with this. Please email your tax-exempt documentation and your order number (2220088723) to [email protected], and our team will be happy to review and refund any applicable tax. We appreciate your patience and thank you for ordering on behalf of NorthStar UMC.

Response from AED.comMay 27, 2025

Hi Jackson! We're sorry to hear our emails have negatively impacted your experience with us. Our customer support team would be happy to help make sure you are unsubscribed from future emails. Please email us directly at [email protected] to let our team know you wish to unsubscribe from future marketing emails.

Response from AED.comMay 18, 2025

Hi Wendy! We’re very sorry to hear about your experience and the lack of communication regarding your order. That’s not the level of service we strive to provide. For an update on your order and the status of your tax-exempt documentation, please email our customer support team at [email protected]. They’ll be happy to look into this right away and ensure everything is processed correctly. Thank you for your patience, and again, we apologize for the inconvenience.

Response from AED.comMay 4, 2025

Hi JS! We're so sorry you were unable to receive your 10% discount. Please contact our customer support team directly at [email protected] and our team will be happy to apply this discount to your order!

Response from AED.comApr 17, 2025

Hi Dennis, Thank you for your feedback, and we sincerely apologize for the difficulty you had reaching us. That’s not the experience we want for our customers, and we appreciate your patience in getting your order through. Regarding the Life Shield update, if you don’t see your AEDs updated soon, please reach out to our customer support team directly at [email protected]—we’ll be happy to assist. Thanks again for bringing this to our attention.

Response from AED.comMar 13, 2025

Hi Tony! Thank you for bringing this to our attention. We sincerely apologize for the missing items in your AED order and for any confusion regarding the resolution. We want to make this right as quickly as possible. Please reach out to our customer support team at [email protected], and we will ensure that the missing items are addressed promptly. Your satisfaction is very important to us, and we appreciate your patience as we work to resolve this issue. If there's anything else we can do to assist you, please don't hesitate to let us know.

Response from AED.comMar 2, 2025

Hi there! We apologize for any confusion regarding the item specifications. We understand how important clear product details are, and we regret that the listing may have been unclear. We appreciate your feedback and will review the product description and images to ensure they accurately reflect what is included. If you have any further questions or need assistance, please don’t hesitate to reach out. We’d love the opportunity to make this right for you.