AED.comReviews of aed.com

Response from AED.comDec 10, 2019

Hi Ruben, thank you for your feedback. After checking into your order and saw one of the items was on back order so it did not ship. We dropped the ball with communication on the status of this to you and have reached out with another solution. We apologize for this less than ideal experience. If there is anything else we can do to make it right, please email us at [email protected].

Response from AED.comDec 2, 2019

Hi Geeta, thank you for providing feedback. Our products are available to all types of customers including businesses, individuals, non-profits, and more. We checked your order and noticed the shipping information was directed to a freight forwarder--we cannot ship to freight forwarders. We apologize for the confusion but are happy you were able to complete your purchase. Please reach out to us at [email protected] if you have other questions or need more information.

Response from AED.comOct 9, 2019

Hello, thank you for bringing this to our attention. This is certainly not the experience we strive to provide. Do you mind reaching out to us at [email protected] so we can learn more about what happened and help provide a solution?

Response from AED.comOct 2, 2019

Hello, thank you for bringing this to our attention. This is certainly not the norm for us and we would like to learn more about the situation. Do you mind contacting us at [email protected] so we can understand what happened? We want to do everything we can to help ensure this doesn't happen again.