AED.comSudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero.AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED.com (aed.com) has 1,820 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Grandma with critical care B.
No one has responded to me on multiple requests.
Response from AED.comMar 19, 2021
Thank you for bringing this to our attention. We are looking up your account information and will be in contact with you today.
Mark M.
Shipping was almost as much as product!😤
Response from AED.comMar 16, 2021
Mark, thank you for bringing to our attention. One of our customer care team members will reach out to you today regarding this.
Kennith A. Starnes I.
After signing up for the first class available, this has been a complete disaster.. I am on a corporate covid vaccination team going to LTCFs and signed up for CPR as part of the certification process for Imunizing Technician. Those that signed up for the later in March classes were allowed to take a virtual class and recieved their certificate within 24 hours. I was required to take the in person class today. The trainer isn't allowed to process and print certificates. Tried to retrieve my certificate online, it doesn't give a timeline. I call the customer support line, the recording said it can take up to 15 DAYS!!! Spoke with a representative that said they only have 3 employees for their nationwide company that process certificates and it could be as soon as 7 business days. Complete waist of the trainer's time, company payroll and my personal time on my day off.
Response from AED.comMar 2, 2021
Kennith, thank you for bringing your experience to our attention. We believe the timing of your training happened to dovetail into the launch of a potential new training offering that was not yet available when you signed up. We have reached out to you via email to discuss in further detail.
George S.
I thought you were an American company. Got a thermometer with a label with Chinese inside. Could have bought the same crap on Amazon for less money. Readings are not consistent.
Response from AED.comFeb 16, 2021
George, thank you for bringing your experience to our attention. While we are an America-based company, we are a distributor and do not manufacture products. All products that we offer our customers have been tested and vetted to stringent expectations on performance and quality. We apologize for the faulty item you received and would like to send you a replacement. Please reach out to us at [email protected] so we can assist in processing your replacement.
Lindsey M.
I have left numerous feedback regarding my poor experience. Please review your notes.
Response from AED.comJan 25, 2021
Hello Lindsey, thanks for reaching out. We have tried to contact you over the last few days without success. If you have not gotten in touch with us yet, please reach out to [email protected] and we will reply promptly.
Joseph H.
Never got my order. They canceled it without my knowledge, was wanting several weeks for it will never order from them again. Good luck if you do.
Response from AED.comJan 21, 2021
Hi Joseph, thank you for bringing this to our attention. We have reached out to you via email to discuss the situation further.
George G.
Where are my products??? You have my money and not a word about when I will receive my products.
Response from AED.comSep 30, 2020
Hi George, we located your order and have reached out to you with the expected timing and status. If you need any other information or have questions, please don't hesitate to reach back out.
Teri H.
I haven't received my product yet. And you keep arguing with me about my zip code. Do you think I don't know my zip code?!
Response from AED.comAug 3, 2020
Hi Teri, thank you for bringing this to our attention. We looked up your order and had our team reach out to you via email regarding your zip code. If you need further assistance, please reach out to us at [email protected].
