AED.comReviews of aed.com

Response from AED.comJul 10, 2025

Hi Audri! Thank you for bringing this to our attention, and we sincerely apologize for the mix-up and the delay in resolving it. That’s definitely not the experience we strive to provide. Please reach out to our customer support team directly at [email protected] so we can ensure the return is completed and the issue is fully resolved. We appreciate your patience and the opportunity to make this right.

Response from AED.comJul 3, 2025

Hi SK! We apologize for the delay on your order! We understand how frustrating it can be when lifesaving products like AED pads are on backorder and we're so sorry for the inconvenience. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you have any other questions about your order, please feel free to contact our customer care team directly at [email protected]. Thank you for your patience!

Response from AED.comJun 26, 2025

Hi Ann! We’re sorry to hear about the lack of communication regarding your order. You should have received an update, and we understand how frustrating this must be. Please contact us at [email protected] so we can provide a status update and ensure you receive any missing information. We appreciate you bringing this to our attention.

Response from AED.comJun 26, 2025

Hi Scott! We’re very sorry for the delay and the lack of communication regarding your order. That’s not the experience we want for our customers. Please reach out to us at [email protected] so we can look into your order and ensure your pads arrive in time. Thank you for bringing this to our attention.

Response from AED.comJun 12, 2025

Hi David! Thank you for your detailed feedback. We're truly sorry to hear about the difficulties you experienced with our website and checkout process. That’s not the seamless experience we strive to provide, and we understand how frustrating it must have been—especially when the discount didn’t apply and unexpected shipping charges appeared. We appreciate you reaching out by phone, though we regret that it wasn’t as helpful as it should have been. We’d love the opportunity to make this right. Please contact us at [email protected] with your order details so we can review what happened and ensure you receive any eligible discounts and proper shipping adjustments.

Response from AED.comJun 8, 2025

Hi Ann! Thank you for your feedback—we completely understand your concern. We know it’s not ideal to have to pay sales tax when your organization is tax-exempt, and we appreciate your trust as we process the adjustment. If you have questions about the process please don’t hesitate to email your tax-exempt documentation to [email protected], and our team will ensure your account is updated and any eligible tax is refunded promptly.

Response from AED.comMay 29, 2025

Hi Randy! Thank you for sharing this with our team. If you would like to give us feedback on your ordering experience please feel free to do so. If you would like an update on the status of your order, please reach out to our customer care team directly at [email protected].

Response from AED.comMay 1, 2025

Hi Ronald! We're very sorry that your receipt wasn’t provided as expected. That’s not the level of service we aim to deliver. Please contact our customer support team at [email protected] with your order confirmation number and we’ll make sure you receive your receipt right away. We appreciate your feedback and hope for the opportunity to restore your trust in the future.