AED.comReviews of aed.com

I ordered an AED in March. Cardio Partners (CP) was great about taking my money but never told me when I would receive the device. The website showed units available so I paid for overnight shipping. It is now almost July and no device. I have called multiple times and each time customer support said the unit was unavailable but should be in the next week and they would let me know one way or another what the status would be. Not once did I receive an email or phone call with an update. It has been almost 4 months for something that should have been overnight per what the website said about the unit's availability. I am utterly disappointed in the overall lack of communication from this company. I see a common theme in the responses on poor reviews: "Manufacturing back order...". How about a little communication informing the client of the situation and setting some expectations? I can understand the kinks in supply chain but what I find irritating is letting the client hang on the line without any notification.

I have yet to receive communication on scheduling a class I placed an order for 2 weeks ago. I've tried contacting customer service, but cannot get any help.

Have not received products. On back order.

Your website stated product that I ordered was in stock until I got an email a few minutes that it was not and had no idea when it would be. Very disappointed.

You send a note saying pads are expired and then a note saying too bad , it’ll be months before they’re in stock. Let’s hope the existing ones still work till then! Ridiculous!

seemed to be a good company. Machine started beeping almost exactly on its 3 year warranty expiration date. Called and talked to barry and was told it needed new pads. Purchased new pads and installed and the machine started giving other errors. Was told to send it in for inspection and then got a email back that it had a "internal error" and that my only option was to purchase a new one. Not only does it seem odd that it failed almost EXACTLY on its warranty date but that I was told to pay for pads before being told it was junk. Thank God I never had to use it as I am skeptical it would have worked. Unfortunate I understand things break but this hung on a wall for 3 years and then had some "internal error". I don't trust electronics that fail on the day their warranty ends.

We ordered a replacement battery and received no indication or notification the battery was back-ordered. After waiting two weeks we contacted customer service who informed us of the delay. Those things happen but a simple email notice would have been appreciated. Plus, the email to rate the product and service arrived before the item would even ship. Not a good "partner" is you ask us.

You assigned the batteries I purchased to the charge card with a delivery of 4 months from now, that is pure BS!