AED.comReviews of aed.com

Response from AED.comJan 30, 2023

Hi there Robert! We strive to have the best customer experiences and we apologize that you have not had a positive one. I have forwarded your information to our customer cares team who will help to get this issue resolved. In the meantime, if you have any questions or concerns, please let us know!

Response from AED.comJan 23, 2023

Hi there Dave. We appreciate you bringing this matter to our attention and would like the opportunity to fix this issue. Our customer cares team should be reaching out to you shortly. We apologize for any inconvenience this may have caused.

Response from AED.comJan 9, 2023

Hi Laura, we apologize for the inconvenience and miscommunication that occurred. We've reached out to you via email to help remedy the situation.

Response from AED.comJan 9, 2023

Hi Gilly, thanks for bringing to our attention. We apologize for the difficulty in receiving your order. We've connected with our customer care team and you should receive another email from them regarding your order status.

Response from AED.comJan 9, 2023

Hi Tianni, thank you for reaching out. We checked into your order and noted that the final destination was out of the country. Unfortunately we are unable to ship products outside of the United States. We apologize if our contact methods did not reach you to better inform you of this circumstance.

Response from AED.comJan 9, 2023

Hi Mandy, thanks for reaching out. We checked our records and show that we got in contact with you regarding the availability of the product you ordered. If you're unable to locate the email please reach back out and we'll connect with you again.

Response from AED.comNov 21, 2022

Hi Lisa, thank you for bringing your situation to our attention. We looked into your order and noted that the product you are waiting for is on global backorder from the manufacturer. This product is labeled as such online, but we allow customers to still purchase ahead of time knowing that we fulfill orders in the order they are received. We apologize for the frustration and realize how important it is to get these critical products.

Response from AED.comNov 21, 2022

Thank you for reaching out to us regarding your order. We looked into the product that was purchased and understand your frustration with not yet receiving it in time. Unfortunately we had expected to receive the product and ship it out to you much sooner and we were unable to communicate that properly to you. Please know this is not the experience we strive to provide for our customers and have noted to improve our communication process when it comes to product that is delayed from the manufacturer.