AED.comReviews of aed.com

Response from AED.comMar 30, 2023

Hi Christy! We apologize for the late delay in communication. The national supply chain shortage of AEDs, their accessories, and all medical supplies has caused many of our products to be backordered. If you would like to learn more about how we are trying to prevent any miscommunications in the future, please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. We apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Please let us know if you have any questions or concerns in the future!

Response from AED.comMar 29, 2023

Jason, I sincerely apologize for the delay in your order and for the miscommunication from our end on the delay of this product. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that has caused many products to be backordered. I have forwarded your information to our customer care team who will contact you regarding if or if not your product has been affected by this delay. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information on the global supply chain that is nationwide. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.

Response from AED.comMar 29, 2023

We are so sorry to hear that the poor communication on our end resulted in a cancelled order. Due to the unfortunate global supply chain shortages and recent increase in demand for our products, our customer care team members have an extremely high volume of phone calls and emails. However, we have taken action to do the best we can to communicate to customers in other ways, please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ if you'd like to learn more. We hope you would give us another chance in the future and apologize for the inconvenience this issue has caused you.

Response from AED.comMar 26, 2023

Hi Michael! Thank you for taking the time to leave us your feedback! We would like to learn more information about your experience with us. I have forwarded on your contact information to our customer cares team who will be reaching out to see how we can help resolve your issue. Please let us know if there is anything we can do for you in the meantime! Thank you- Have a great day!

Response from AED.comMar 23, 2023

Hi there Jessica! Thank you for bringing this to our attention. I apologize our team was unable to help resolve the issue previously. I have forwarded your contact information to our customer cares team in hopes they will be able to resolve this problem. Please let us know if there is anything else we can do for you in the meantime! Have a great day!

Response from AED.comMar 23, 2023

Hi Mara! I am sorry to hear that you were unable to get ahold of any of our team members. Unfortunately due to global supply chain shortages, inventory of life-saving AEDs and their accessories fluctuates daily. We understand the frustration this causes and apologize for the delay. I forwarded your contact info to our customer cares team who will reach out with an order status update. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. Thank you for your patience with us.

Response from AED.comMar 22, 2023

Hi Gregg. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.

Response from AED.comMar 20, 2023

Thank you for the feedback. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.