AED.comReviews of aed.com

Response from AED.comMay 23, 2023

Hi Grace! We sincerely apologize for the inconvenience our backorder has caused you. Unfortunately there has been a nation wide shortage of AEDs and their accessories and we are sorry our site was unable to deliver that message to you at the time of your purchase. We strive to create the best customer experience possible and are disappointed that our service has failed to meet our standards. We hope you would give us another chance in the future. Please let us know if there is anything we can do for you moving forward.

Response from AED.comMay 22, 2023

Hi Dominic! Thank you for bringing your concerns to our attention. We apologize that your experience was not a positive one and we would like the chance to make it up to you. I have forwarded on your contact information to our customer cares team in hopes that you would give us another chance. We sincerely apologize for the inconvenience the delay has caused.

Response from AED.comApr 25, 2023

Hi Scott! I apologize for your negative experience with us, however, the reason you may have experienced delayed shipment is not due to change in systems, but the global supply chain shortage. This has caused a shortage in AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.

Response from AED.comApr 20, 2023

Hi there R. Wright! I sincerely apologize for the negative experience you had with our customer service team. Please let us make this up to you. I have forwarded on your confirmation and contact information, so a team member will be reaching out in hopes to refund you the amount you deserve back. Unfortunately, due to national supply chain shortages many of our products have been delayed tremendously and we apologize that yours happened to be one of them. Please let us know if there is anything else we can do for you.

Response from AED.comApr 20, 2023

Hi M. Daniels! I apologize that you were unable to get ahold of any of our team members. I have forwarded on your contact information to our customer care team to reach out to give you an order status update. Please let us know if there is anything else we can assist you with in the meantime. Have a great day!

Response from AED.comApr 16, 2023

Hi JBoyle! Thank you for bringing your concerns to our attention! Unfortunately your shipment may have been among the orders that have been affected by the national supply chain issues causing mass shipment delays and backorders from our manufactures. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I have forwarded on your contact information to have our customer service team reach out with a status of your order to confirm this. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.

Response from AED.comApr 13, 2023

Hi Amar! Thank you for the feedback. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.

Response from AED.comApr 4, 2023

Thank you for the feedback. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.