AED.comReviews of aed.com

Response from AED.comNov 27, 2025

Hi Kenneth! Thank you for sharing this feedback. We’re truly sorry for the delays you’ve experienced—waiting since May is completely unacceptable, and we understand how this impacts both you and your customers. We take situations like this very seriously, and we’re committed to getting you the products you’ve been waiting for as quickly as possible. Please reach out to us at [email protected] so we can prioritize your case and provide a clear update. We appreciate your patience, and we’re determined to make this right.

Response from AED.comOct 29, 2025

Hi Tina! We’re sorry for the confusion and appreciate you letting us know. The 10% discount should have been sent automatically after signing up for the newsletter, so we apologize if that didn’t come through as expected. Please contact us directly at [email protected] so we can get that resolved for you right away. Thank you for your patience and for giving us the chance to make this right.

Response from AED.comOct 16, 2025

Hi Phyllis! Thank you for sharing your experience, and we sincerely apologize for the frustration you encountered. We’re glad to hear that our phone team was able to get your order processed quickly, but we understand that having to navigate multiple steps to complete a purchase shouldn’t be necessary. Your feedback is extremely helpful, and we’re working to improve our online ordering process so it’s faster and easier for all customers.

Response from AED.comOct 1, 2025

Hi David! I’m very sorry for the trouble with your discount—we never want a promotion to feel misleading. The 10% offer should apply once the email is entered and confirmed, and if that didn’t happen, it sounds like something went wrong. Please reach out to us at [email protected] with your order number so we can either apply the discount or refund the difference right away. Thank you for bringing this to our attention—we’ll review the promotion process to make sure it works smoothly moving forward.

Response from AED.comSep 9, 2025

Hi there! We're sorry you are having trouble accessing your certificate. Please reach out to our customer care team at [email protected] with your order number and name on your account, and we'll be happy to assist you. Thank you for reaching out!

Response from AED.comAug 11, 2025

Hi Patrick! Thank you for your feedback! We’re so glad to hear you enjoyed the class, but we’re sorry to hear you’re having trouble accessing your certificate. That’s not the post-class experience we want for our students. Please email us at [email protected] with your course details, and we’ll make sure you're connected with the right contact to receive your completion certificate. We appreciate your patience and the opportunity to make this right.