AED.comReviews of aed.com

Response from AED.comAug 7, 2023

We sincerely apologize for the inconvenience and frustration you experienced with your recent order, Kelly. Your feedback is extremely valuable to us, highlighting areas where we can improve our services. Your experience does not reflect the level of service we aim to provide our customers, and we hope you would be willing to give us another chance in the future! Please let us know if you have any other concerns or questions in the future.

Response from AED.comJul 21, 2023

We sincerely apologize for any inconvenience you've experienced with your recent order. Our primary goal is to provide exceptional service and ensure a seamless shopping experience for all our customers. Regrettably, we encountered unforeseen challenges with the manufacturer, which resulted in delays in restocking the item you ordered. We understand that this has caused disappointment and frustration, and we truly apologize for any confusion it may have caused. I have sent your information to our customer care team in hopes they will be reaching out in regards to your order. Please let us know if there is anything else we can do for you in the meantime.

Response from AED.comJul 21, 2023

Hi there Juste! Thank you for sharing your experience with us! The low battery status could be from a multitude of reasons. I have sent over your contact information to our customer care team, who should be reaching out shortly to help walk you through the battery-changing process. Please let us know if there is anything else we can do to help in the meantime! Have a great day!

Response from AED.comJul 20, 2023

Hi Garrett! We sincerely apologize for the negative experience you had with our customer service team. Your feedback is of utmost importance to us, and we take your concerns very seriously. We understand how frustrating it can be to place an order, only to find out later that the item is on backorder. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. We hope you would give us a chance to make it up in the future! Please let us know if there is anything else we can do for you in the future.

Response from AED.comJul 19, 2023

Thank you for the feedback, Jacob. We apologize that you have not received your item yet. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.

Response from AED.comJul 14, 2023

We apologize for the inconvenience you have experienced regarding the delay in receiving your order, Kimberly. We understand your frustration and appreciate your patience. To resolve this issue promptly, we kindly request your assistance in providing us with your phone number or the best way to contact you directly. This will allow us to investigate the matter further and address it with our management team. Once we have your contact information, our team will reach out to you as soon as possible to discuss the matter and provide you with an update regarding the status of your order. We appreciate your patience and cooperation in helping us resolve this situation.

Response from AED.comJul 5, 2023

Thank you for taking the time to provide us with your feedback, Marianne. We sincerely apologize for the delay you experienced in receiving your order and any inconvenience it may have caused. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. We understand how frustrating it can be when expectations are not met, and we sincerely apologize for the lack of communication and follow-up from our team. This is not the level of service we strive to provide, and we are truly sorry for any inconvenience this may have caused you. We hope you would give us another chance in the future! Have a great day!

Response from AED.comJul 3, 2023

Hi, there Steven! We apologize that you have not received any credit back on your card for your returned product. I have forwarded your contact information to our customer care team, who will reach out shortly to resolve this issue. Please let us know if there is anything else we can do to assist you! Have a great day!