AED.comReviews of aed.com

Response from AED.comAug 29, 2023

Hi there! We sincerely apologize for the inconvenience you've experienced with our invoice charges, as well as the inaccuracies in our quotes and receipts. Your feedback is incredibly valuable to us, as it highlights areas where we need to improve our services. I have forwarded your contact information to a team member who will be reaching out to help straighten out any errors. Please let us know if you need anything else in the meantime.

Response from AED.comAug 25, 2023

Hi Zach, Thank you for the feedback. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.

Response from AED.comAug 21, 2023

Hi Ankit! We apologize that you were unable to get ahold of one of our representatives and would love to get you in touch with a team member! I have forwarded your contact information to our team. Someone from our customer care team will be reaching out shortly! Please let us know if there is anything we can do in the meantime!

Response from AED.comAug 21, 2023

Julie - We sincerely apologize for the inconvenience and frustration you've experienced with the delivery and customer service. Waiting for a return phone call without receiving one is far from the level of service we strive to provide. Please know that this falls short of our standards, and we appreciate your patience and understanding. I have forwarded your contact information to our customer care team, so someone should be reaching out to you shortly. Please let us know if you have any questions in the meantime.

Response from AED.comAug 21, 2023

We apologize on the delay of your order, Molly! I have sent your contact information to our customer care team who will be reaching out to give you an update on your order's status. Please let us know if there is anything we can do for you in the meantime!

Response from AED.comAug 21, 2023

Hi Jill! Thank you for the feedback. We apologize that you have not received your products yet. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.

Response from AED.comAug 15, 2023

Hi Cherri! I sincerely apologize for the inconvenience you have experienced. We have forwarded your contact information to a team member who will be reaching out shortly to resolve this issue. If there is anything else we can do for you in the meantime, please let us know. We appreciate your patience with us.

Response from AED.comAug 15, 2023

Hi Amanda! Thank you for taking the time to leave us your feedback! I have forwarded your contact information to our customer care team who should be reaching out shortly to see what we can do to help. We apologize for the negative experience and hope you will give us another chance in the future!