AED.comReviews of aed.com

Response from AED.comSep 12, 2023

Hi Leslie! I apologize for the delay in your order. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. To get an update on the status of your order, I have forwarded your contact information to our customer care team, who will be reaching out shortly. In the meantime, please let us know if there is anything else we can do for you.

Response from AED.comSep 12, 2023

Richard, we sincerely apologize for the experience you had with your recent order, and we deeply regret the inconvenience and frustration it has caused. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. Delays in shipping are never our intention, and we are committed to improving our service as best as we can to prevent such occurrences in the future. We value our relationship with your local fire department and are genuinely sorry that we have fallen short of your expectations. If there is anything we can do in the future for you, please let us know.

Response from AED.comSep 11, 2023

Hi Amar! We apologize that you have not received a response from any of our team members! I have forwarded your contact information to our customer care team and someone will be reaching out to you shortly to help you with this order. Please let us know if you have any other questions in the meantime!

Response from AED.comSep 5, 2023

Hi Al! We sincerely apologize for the frustrating experience you've had with our AED service over the past two weeks. We understand how critical it is to have reliable access to AEDs, and we deeply regret any inconvenience this has caused you. I have forwarded your contact information to our customer care team to reach out. Please let us know if you need anything else in the meantime. Thank you.

Response from AED.comSep 5, 2023

Hi Carolyn! We apologize for the misunderstanding and confusion that may have happened and would like to learn more about your experience with us. I have forwarded your contact information to our team member who will be reaching out shortly to see if the item you are looking for is in stock. Please let me know if there is anything else we can do to help in the meantime! Have a great day!

Response from AED.comSep 5, 2023

Hi David! We sincerely apologize for the inconvenience you experienced with your recent order and the delay in receiving it despite selecting overnight shipping. Your satisfaction is of utmost importance to us, and we understand how frustrating it can be when expectations are not met. We take shipping and delivery timelines very seriously, and it is disheartening to hear that we fell short of our commitment in your case. I have forwarded your order number to our customer care team to investigate this matter further to understand what led to the delay and to prevent such issues from happening in the future. Again, we sincerely apologize for the inconvenience this has caused you. We value your business and trust, and we are committed to improving our services to ensure that this situation does not repeat itself. Please let us know if there is anything else we can do to better serve you in the future! Have a great day!

Response from AED.comSep 5, 2023

Hi Nicole! We apologize for the delay in responding to your inquiries. This is not the level of customer service we aim to provide, and we understand how frustrating it can be to wait for a response when you have concerns about your order. I have forwarded your contact information to our customer care team and hope our team can help you as quickly as possible. In the meantime, please let us know if there is anything we can do for you! Have a great day!

Response from AED.comAug 30, 2023

We sincerely apologize for the inconvenience you've faced for your CPR class purchase. Your feedback is invaluable to us, as it sheds light on areas where we need to make improvements to ensure a seamless experience for all our customers. We understand the frustration that can arise from receiving a non-functional link and not receiving a response to your refund request. This is certainly not the experience we aim to provide, and we deeply regret any frustration this situation has caused you. I have forwarded your information to our customer care team who will be reaching out shortly to help resolve this issue. Once again, we apologize for the inconvenience you've experienced and thank you for bringing this matter to our attention. We look forward to the opportunity to make this right and provide you with the level of service you deserve.