AED.comReviews of aed.com

Response from AED.comSep 25, 2023

Christian, we sincerely apologize for the inconvenience you've experienced with your order. Your feedback is essential to us, as it helps us improve our services and ensure a better experience for all our customers. We understand how frustrating it must be to not receive your items after such an extended period. Rest assured, we take this matter very seriously, and we are committed to resolving it as quickly as possible. To address the missing items from your order, we have escalated your case to our highest priority, and our customer service team will be diligently working to locate and ship the missing items to you. Regarding your communication with our customer service team, we are truly sorry for the lack of response and the inability to reach us by phone. This is not the level of service we strive to provide. We are actively working to improve our customer support channels, including email response times, and exploring additional contact options. In the meantime, to expedite the resolution of your issue, a member of our customer service team will reach out to you directly via email to gather more information and ensure that your missing items are shipped promptly. Please keep an eye on your inbox for this communication. We understand that we have let you down and are committed to making this right. Once again, we apologize for any frustration or inconvenience you've experienced, and we thank you for your patience and understanding.

Response from AED.comSep 25, 2023

Hi Jonathan! We apologize that you have not received your products yet. The service reviews are meant to give us feedback on your service with our team members, and by the judge of it - it looks like we fell short. Your satisfaction is important to us, and we are committed to ensuring you receive the products you ordered as well as the proper service. I have forwarded your order information to our customer care team, who will contact you directly. Please let us know if there is anything we can do for you in the meantime. We appreciate your patience and understanding.

Response from AED.comSep 22, 2023

Hi Donny! Thank you for the feedback. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.

Response from AED.comSep 19, 2023

We understand that trust is essential in any business relationship, and we acknowledge that we have fallen short of your expectations. We sincerely apologize for the inconvenience and frustration you have experienced. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipments. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. Once again, we apologize this was not properly communicated to you and thank you for bringing this issue to our attention. We value your feedback as it helps us improve our services for all our customers.

Response from AED.comSep 18, 2023

Hi Frank! We apologize that you have not received the items you have ordered yet. I have sent your contact information to our customer care team, who will be reaching out to give you the status of your order. In the meantime, please let us know if there is anything else we can help you with.

Response from AED.comSep 14, 2023

Hi Jennifer! I want to sincerely apologize for the inconvenience and frustration you experienced with your recent order and our customer service. Your feedback is essential to us, and we deeply regret that we fell short of meeting your expectations. I understand the urgency of your situation and how crucial it was for you to receive your replacement pads promptly. It is clear that our initial communication regarding the expedited shipping and delivery timeline was misleading, and for this, we take full responsibility. We are actively reviewing our chat and email support procedures to see if there is anything we can do for you and to prevent such discrepancies from happening in the future. Again, we apologize for any inconvenience this may have caused you. In the meantime, please let us know if there is anything else we can do for you.

Response from AED.comSep 14, 2023

Hi there! I understand how frustrating this situation must be, and I want to assure you that we take such matters very seriously. Our team is dedicated to providing a seamless and efficient shopping experience for our valued customers, and we deeply regret that we fell short of your expectations this time. I have forwarded your contact information to our team who will be reaching out shortly to discover if this order was indeed placed or not. In the meantime, please let us know if there is anything we can do for you. Again, we sincerely apologize for the confusion.

Response from AED.comSep 14, 2023

Hi Nicholas! Thank you for the feedback. We apologize that you have not received any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.