AED.comReviews of aed.com

Response from AED.comJan 26, 2024

Hi Angel! Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced with your recent order of Pedi AED pads. This is not the level of service we aim to provide, and we are actively working to improve our inventory management processes to ensure accurate and up-to-date information on product availability. We are committed to refining our online platform to reflect real-time inventory status and ensure a smoother shopping experience for our valued customers. If there's anything we can do to assist you further or if you have any specific concerns about your order, please don't hesitate to contact our customer service team directly at [email protected]. We appreciate your understanding and the opportunity to address this matter.

Response from AED.comDec 20, 2023

Hi Mel! Thank you for taking the time to leave us your review! We would like to learn more about your experience with us! Please email [email protected] and let us know where you were in the purchasing process when it initiated the extra $5 to have CE credits. Our team will be happy to assist you! In the meantime, if there is anything we can do to better serve you in the future, please let us know! Have a great day!

Response from AED.comOct 27, 2023

Hi Dr. Bishara! We apologize for the inconvenience you've experienced with your recent order. We understand how important it is to receive your order promptly. If you require an immediate update on your order's status, please don't hesitate to contact our dedicated customer service team at [email protected]. They will be more than happy to assist you promptly and provide you with the information you need.

Response from AED.comOct 15, 2023

Hi Casey! Thank you for bringing this situation to our attention. We strive to provide the best service possible and a number of occurrences have led us to fall short of expectations. Unfortunately due to global supply chain shortages, inventory of life-saving AEDs and their accessories fluctuates daily. We understand the frustration this causes and apologize for the confusion. We ship product out as soon as it becomes available and hope that your order can ship much sooner than the timeline we have originally provided. To give you an update, I have forwarded your information to our customer care team who will be reaching out to give you a status on your order. In the meantime, please let us know if there is anything else we can do for you!

Response from AED.comOct 13, 2023

Hi Thomas! Thank you for taking the time to leave us your feedback! We apologize you were unable to reach a team member - I have forwarded your number and order information to our customer care team - someone should be reaching out asap! In the meantime, please let us know if there is anything else we can help you with!

Response from AED.comOct 12, 2023

Hi Rick! We sincerely apologize for the frustrating experience you had when trying to order an AED kit for your church. It is our aim to provide exceptional service to all our customers, and we deeply regret that we fell short in your case. We will review our policies and procedures to ensure a smoother process for future orders. We appreciate you bringing these issues to our attention and we hope you will give us another chance in the future.

Response from AED.comOct 6, 2023

Hi Margie! Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you've faced regarding the availability of the product you purchased and the challenges you encountered while trying to reach our customer service team. To be sure they reach you, I have forwarded your order information to our customer care team - you should be hearing from them shortly. In the meantime, please let us know if there is anything else we can help you with. Thank you for your patience with us.

Response from AED.comSep 25, 2023

Hi Jennifer! We are sorry to hear about the trouble you've had with your order. It's certainly frustrating when you're expecting a package, and it doesn't arrive on time or as expected. Customer satisfaction is important to us, and we want to ensure that you receive the item you ordered. I have forwarded your order information to our customer care team, who will be reaching out shortly to give you an update on your order status! In the meantime, please let us know if there is anything else we can do to assist you!