AED.comSudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero.AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED.com (aed.com) has 1,820 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 348 reviews with 1 star · Clear filters
Alex K.
The money was debited, but the confirmation did not arrive.
Response from AED.comJul 18, 2024
Hi Alex! Thank you for bringing this to our attention. We'd like to learn more about your experience and see how we can assist you. Please reach out to our customer service team at [email protected] to ensure you receive your confirmation. We apologize for the inconvenience you’ve experienced and we appreciate your patience.
Jenny L.
Ordered a trainer AED (Phillips), received the the "thank you for your order" email, had to call nearly a week later to find the status of my order; only to be told my order was on Back Order and nobody in Customer Service could even give me an ETA. Cancelled the order, and going elsewhere.
Response from AED.comJul 12, 2024
Hi Jenny! We appreciate your honesty and for bringing this issue to our attention. We're truly sorry to hear about our team's lack of communication. This does not reflect the level of service we aim to provide. Is there anything specific we can do to address this and salvage our relationship with you as a valued customer? Please email our customer support team at [email protected] to let us know how we can make this right for you.
Roberta S.
Got email that some items were back ordered, and asking if we wanted available items shipped now or wait until all were ready. But it didn't say which items were back ordered. I responded to email asking which items were back ordered. No response. I tried calling and was told that the call could not be completed at that time and to "try back later." A hold for entire amount already placed on my credit card.
Response from AED.comJul 12, 2024
Hi Roberta! We are sorry to hear about your frustrating experience. It sounds like there have been several issues with communication and accessing information about your order. Please reach out to our customer service team directly at [email protected] with your order details, and we'll work to resolve this for you promptly. We apologize for the inconvenience and appreciate your patience.
Bri C.
Unfortunately they will sell you a product they do not have in stock and have no idea when it will be in stock. This was not communicated anywhere when I was purchasing refurbished AEDs and I had to email asking where my product was.
Response from AED.comJul 12, 2024
Hi Bri! We apologize for your negative experience. We understand how frustrating it can be when stock availability isn't clearly communicated and we're sorry our team fell short. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you are still waiting on your order, please contact our customer care team directly at [email protected] for a status update. Thank you for your patience!
Pedram G.
Paid for the course I need to take several days ago, and it still shows "processing" and doesn't let me take the course! Never seen such thing before. Terrible!
Response from AED.comJul 12, 2024
Hi Pedram! We apologize for the technical issues you are having with your training course! Our team is happy to help assist you! Please contact our customer support team at [email protected] with your order number and a brief description of the issue you described. If there is anything else we can help with, don't hesitate to let us know! Have a great day!
Unhappy C.
I bought 2 AEDs and after I paid, I was informed it was on BackOrder. I wouldn't have ordered it from them if I knew I would not get it in time! Customer Service line is always busy and email response is slow.
Response from AED.comJul 12, 2024
Hi there! We understand the importance of timely delivery, especially for life-saving equipment like AEDs. Please accept our sincerest apologies. If there's anything specific we can do to make this right or if you have any further concerns, please reach out to us directly at [email protected]. Your feedback is invaluable to us as we work to improve our service.
Lorraine E.
AED was not after the order was placed and I still have not received the tracking number for the order. It has been a month since the order was placed
Orlando G.
The product (Order# 2220052051) has NOT been received and it's been over two weeks since I placed the order. :''( Very disappointed at this point.
Response from AED.comJul 12, 2024
Hi Orlando! We are sorry to hear that your order hasn’t arrived yet. This is not the experience we want for our customers. Please reach out to our customer service team at [email protected] with your order number (#2220052051), and we’ll look into this right away for you. We appreciate your patience with us and apologize for any inconvenience this may have caused.
