AED.comReviews of aed.com

Response from AED.comSep 5, 2024

We're truly sorry for the experience you've had. We understand how frustrating it can be when your expectations aren’t met, and we apologize for any delay in delivering the service you ordered. Please reach out to our customer service team at [email protected] if you have any questions about your service. Your satisfaction is important to us, and we’ll do our best to make things right.

Response from AED.comSep 5, 2024

Hi there! We sincerely apologize for the delay and lack of communication regarding your AED order. This is not the experience we aim to provide. We understand how frustrating it must be to receive limited updates, especially for such an important item. Unfortunately, AEDs and their medical parts tend to fluctuate daily leaving some items to be on backorder. We will do our best to keep you informed throughout the rest of your waiting period. If you have any questions at all, please reach out to our customer support team directly at [email protected]. Thank you for your patience, and we truly appreciate your feedback as it helps us improve.

Response from AED.comAug 21, 2024

Hi Kim! Our apologies for the confusion on your tax exemption. Please email our customer support team directly at [email protected] with your order information and request for tax removal. They are happy to assist you with this request! If any other questions arise in the meantime, please don't hesitate to reach out!

Response from AED.comAug 15, 2024

Hi JS! We apologize the item you needed was out of stock. We understand how frustrating it can be when stock availability isn't clearly communicated and we're sorry our team fell short. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you would like more information on when your item will be back in stock, please contact our customer care team directly at [email protected] for a status update. Thank you for your patience!

Response from AED.comAug 8, 2024

Hi Troy! Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced. This is not the level of service we strive to provide, and I understand your frustration with the delays and lack of communication. We would like to follow up with you on your order. You can contact our customer service team directly at [email protected] and we will provide you with a follow-up tracking status. In the meantime, if there is anything else we can assist with, please don't hesitate to reach out. Again, we apologize for the trouble and thank you for your patience as we work to make this right.

Response from AED.comAug 8, 2024

Hi Alfonzo! I sincerely apologize for the lack of service and communication you've experienced, especially considering the critical nature of your work at a military nursing home. This is not the standard of service we aim to provide, and I understand your frustration and concern. We ask that you please send this information to our customer support team at [email protected] and we would be happy to assist you! Thank you for bringing this to our attention, and again, I apologize for the inconvenience and stress this has caused. We are committed to making this right and ensuring that your future experiences with us reflect the high standards of service you deserve.

Response from AED.comAug 1, 2024

Hi Tonia! We know how frustrating waiting for your lifesaving device can be and we apologize your overnighted item did not arrive on time. For assistance with the tracking of your order, please contact our customer support team at [email protected] and we'll be happy to assist you.