AED.comReviews of aed.com

I tried to go back to print the order but unable to

NO receipt at time of purchase

I ordered from AED.com and started getting emails about setting it up but then a third party actually handled the order (Cardio Partners), I got a confirmation but no tracking number. I finally emailed them to ask where my order was or get a tracking number and they responded that the one I ordered was out of stock and they swapped it out (without checking with me) and it hasn't even shipped yet and its been a couple of weeks. They picked a new product for me and then "TOLD" me they would send me a tracking number when it shipped. Meanwhile, thought this would be mounted at my gym by now, not having to proactively find out that my order was out of stock and never shipped. Oy

I don’t have an AED yet…

I couldn’t verify that I am a teacher. The instructions said there would be an area to utilize ID verify but I did not see it. I have an account with id verify to prove I am a teacher.

I ordered my AED in December and a month went by and I hadn’t received the product, any kind of shipping confirmation, or any product delay notification from AED. When I followed up with AED in January, they indicated that Phillips is now making the product to order and they would contact the company for an anticipated delivery date and email me an update. I never heard back from AED. I called AED in February and, again in early March, hearing the same promise that they would follow up with Phillips and contact me with an update. Nothing. The AED was finally delivered nearly 3 months after I ordered it. It would have been nice for AED to send out at least one e-mail indicating that there is a 3-month product delay. While I very much like my new defibrillator, it was delivered without the key accessory to utilize the device on children/infants. That accessory is an additional $100+ option on a device that already costs $2,000. It seems it would make more sense to include the child key accessory so the defibrillator could immediately save all lives and add the $100 to the retail price point. It certainly wasn’t clear online when I purchased my AED that I needed to buy the accessory to save childres’ lives. So, I had to order that accessory separately and wait three weeks for it to ship.

I have received a sales pitch email and a survey email but not a receipt for my purchase!!

My order did not go onto my account