Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero.AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED.com (aed.com) has 1,820 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Website
aed.com
Category
Health Equipment
Location
Dublin, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Over a week after my payment was successful and I was told my product would be on the way soon, I got an email stating that the product was not in stock.
Response from AED.comMar 21, 2025
Hi there! We apologize for your less than satisfactory experience. We understand how frustrating it can be when items you need are out of stock and we apologize for any inconvenience this caused. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you are still waiting on your order, please contact our customer care team directly at [email protected] for a status update. Thank you for your patience!
AN
Anonymous
Did not receive product
I paid extra for overnight shipping and didn't receive the product. The following day I called and was told it was on backorder for 3-4 weeks. The system allowed me to order, pay extra for overnight FedEx, then not mention it's on backorder. Bad business practice. Just order from Amazon.
Response from AED.comMar 21, 2025
Hi there! We apologize for your negative experience. We understand how frustrating it can be when stock availability isn't clearly communicated and we're sorry our team fell short. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you'd like continued status updates on your order, please feel free to contact our customer service team directly at [email protected]. Thank you for your patience!
WB
william B.
tax exempt still a problem
tax exempt still a problem
Response from AED.comMar 20, 2025
Hi William! We apologize for any inconvenience you’ve experienced with the tax-exempt process. Our team would be happy to assist you in resolving this issue. If you need help, please contact our customer support team directly at [email protected], and we’ll work to get this sorted out as quickly as possible. Thank you for your patience—we appreciate your business!
DE
David E.
I placed this order February 27
I placed this order February 27, 2025. As of now I have not even received a shipping notice or any type of notice. I feel that I should have received something by now. This is taking way to long. Please do not charge my credit card until this is resolved.
Response from AED.comMar 20, 2025
Hi David! We sincerely apologize for your less-than-satisfactory experience. We understand how frustrating it can be when items you need are not delivered in a timely manner and we regret any inconvenience this has caused. Our inventory levels fluctuate daily, which can sometimes lead to unexpected shipping delays.
If you are still waiting on your order, please reach out to our customer care team directly at [email protected] for a status update. We truly appreciate your patience and are here to assist in any way we can.
KR
Kevin R.
I have not received the two AEDs I…
I have not received the two AEDs I ordered over 2 weeks ago.
Response from AED.comMar 13, 2025
Hi Kevin! We apologize for your negative experience. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. Please feel free to contact our customer care team directly at [email protected] for a status update. Thank you for your patience!
AL
Alan L.
Place an order for 2 Cardiac Science…
Place an order for 2 Cardiac Science Powerheart G3 Plus. Waited almost a month with no word. Then was asked to pay again. I had to reach out and asked what happened to the payment I made the first time. They said, "because item may have been backordered" the card was not charged. Why couldn't the company reach out to let me know but instead asked for payment instead. Also, I made the payment and still no word of when the delivery is going to happen.
Response from AED.comMar 11, 2025
Hi Alan! We sincerely apologize for the frustration you experienced with your order. Our inventory fluctuates daily, which unfortunately can sometimes lead to backorders that are not immediately communicated as they should be. We understand how important timely updates are, and we regret that you were not informed sooner about the status of your order.
Regarding the payment request, our system does not charge cards until an item is confirmed for shipment. When an item is backordered, the initial payment may not go through, which is why you were asked to resubmit it. However, we recognize that this process was not clearly explained to you, and we apologize for any confusion it caused.
We are actively reviewing our communication procedures to prevent similar issues in the future. Please reach out to our customer service team at [email protected], and we would be happy to provide you with the latest update on your order status. Your patience is greatly appreciated, and we truly value your business.
RS
RSF
Wow - the service and process is BAD!
Wow - this was a bad time. I ordered re-furbished devices and nowhere was I told that they get delivered as they come in and that they had none at the time. I sat for over 3 weeks waiting for them to be delivered assuming they were in stock. When I called to follow up, I kept having to wait 5 minutes before leaving voicemail - no one called back. I emailed, no one followed up. After 3 days, I finally got a hold of someone and found out that my devices would come at some unknown time. I cancelled my order - it then took over 5-10 more minutes for them to figure out how to cancel the order. I went to a different vendor for my purchase.
Response from AED.comMar 2, 2025
Hi there! We sincerely apologize for the frustration and inconvenience you experienced with your order. It was never our intention for you to be left waiting without clear communication regarding the availability of our refurbished devices. We understand how important timely and transparent service is, and we regret that we fell short in this instance.
Your feedback is invaluable, and we are actively working to improve our communication and ordering process to prevent this from happening in the future. We truly appreciate you giving us a try, and we hope you might consider giving us another chance down the road. If there's anything we can do to make things right, please don’t hesitate to reach out.
EW
Erin W.
2/10/25 order
I placed an order on 2/10/25 and received confirmation of the order immediately. As of today, 2/24/25, the order has not been shipped and after several calls and multiple messages left- because you get sent to voicemail- no one has called back.
Response from AED.comFeb 27, 2025
Hi Erin! Thank you for bringing this situation to our attention. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. Our customer care team would be happy to provide you with an update—please reach out to us directly at [email protected] with your confirmation number and the name on the order, and we’ll assist you as soon as possible. We appreciate your patience and apologize for any inconvenience this delay may have caused.
