AED.comReviews of aed.com

Response from AED.comMay 4, 2025

Hi FPDA! We apologize for your negative experience. We understand how frustrating it can be when stock availability isn't clearly communicated and we're sorry our team fell short. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you are still waiting on your order, please contact our customer care team directly at [email protected] for a status update. Thank you for your patience!

Response from AED.comApr 29, 2025

Hi Scott! Thank you for your feedback. We’re sorry for the delay in receiving your order. Product availability from the manufacturer can fluctuate daily, which sometimes impacts shipping times. If you would like an updated status on your order, please feel free to contact our customer service team at [email protected]. We’re happy to assist you and provide the latest information. Thank you for your patience and understanding.

Response from AED.comApr 21, 2025

Update 4/23/25 - Hi George. Our team replied to your email with further information about your order status. Unfortunately, global backorders with this manufacturer are causing a delay in shipping. We understand the critical need for this product and assure you as soon as we receive the stock back in we will ship out to you. Hi George! We're very sorry to hear about your experience and the inconvenience this has caused, especially given the importance of the product you ordered. This is absolutely not the level of service we strive to provide. If you still haven't received a response from our team, please email our customer support team directly at [email protected] and we will make this our top priority. Thank you for bringing this to our attention—we truly value your business and the opportunity to make this right.

Response from AED.comApr 15, 2025

Hi Amanda! We're truly sorry to hear about your experience. This is not the level of service we strive to provide. We sincerely apologize for the delays in communication and with your order, and we’re glad you were eventually able to connect with someone on our team. Please rest assured that your refund is being processed, and if you don’t see it reflected on your card within the next few business days, don’t hesitate to reach our customer support directly at [email protected]—we’ll prioritize your request. We appreciate your feedback and are actively working to improve our response times and customer support systems so experiences like yours don’t happen in the future. Thank you for giving us the chance to make this right.

Response from AED.comApr 10, 2025

Hi Jennifer! Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve had with our tax-exempt process. We understand how important it is for this to be handled smoothly and we apologize for the inconvenience you’ve encountered. We’d still like to make things right if possible. If you're open to it, please reach out to our customer suppor team directly at [email protected] so we can further assist you and see if we can help resolve the remaining concerns. Thank you again for your feedback—and for giving us the opportunity to improve.

Response from AED.comMar 27, 2025

Hi Rebecca! We appreciate you reaching out and apologize for any delay in reviewing your tax exemption form. We’re happy to help and want to ensure this gets resolved as quickly as possible. Please contact our customer service team at [email protected], and we’ll make sure your request is handled promptly. Thank you for your patience, and we look forward to assisting you!

Response from AED.comMar 27, 2025

Hi Brian! We sincerely apologize for the difficulty you've experienced while trying to place your order through our customer service team. That’s certainly not the level of service we strive to provide. We’re glad you were able to place your order online, but we understand that it should have been a smoother process for you. If there’s anything we can do to assist you further or ensure future orders are handled more efficiently, please reach out to our team at [email protected]. We truly appreciate your patience and the important work you do in keeping your facility prepared.

Response from AED.comMar 25, 2025

Hi Mike Owens! Thank you for sharing your experience with us. We sincerely apologize for the delay and any miscommunication regarding your order status. While we strive to provide accurate shipping timelines, occasional backorder situations can arise due to manufacturer supply issues. We understand how frustrating this must have been and regret any inconvenience it caused. We appreciate your patience and are glad to hear that your order has arrived. Your feedback is valuable, and we will use it to improve our communication and support. If there’s anything else we can do to assist you, please don’t hesitate to reach out.