AED.comSudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero.AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED.com (aed.com) has 1,820 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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April
I paid for the course and it was never sent to my daughter
Response from AED.comJun 30, 2025
Hi April! We're very sorry to hear this. That’s definitely not the experience we want for you or your daughter. Please contact us at [email protected] with your order details so we can resolve this as quickly as possible. We’re here to help and make things right.
Nanette H.
I have not received my order of June 11th.
Response from AED.comJun 30, 2025
Hi Nanette! We’re sorry to hear your order hasn’t arrived yet. That’s certainly not the experience we aim to provide. Please reach out to us at [email protected] with your order details so we can investigate and get this resolved for you as quickly as possible.
Tuanh H.
No update on status of order. Had to call customer service to find out my order is delayed, backed ordered for another 8 weeks.
Response from AED.comJun 26, 2025
Hi Tuanh! Thank you for your feedback, and we apologize for the inconvenience. Our inventory can fluctuate daily, and while we do our best to reflect availability accurately, unexpected delays can happen. We understand how frustrating it is to wait, and we appreciate you reaching out to customer service. If you need further assistance, feel free to contact us at [email protected]—we’re here to help.
David D.
I don’t know where my order is?
Response from AED.comJun 24, 2025
Hi David! We'd be happy to get you a status update on your order. If you're willing, please send us your confirmation number and name on your order to [email protected] and our team will be happy to assist you!
Tony G.
I ordered something six weeks ago and hasn’t came yet. He never told me it was on back order.
Response from AED.comJun 24, 2025
Hi Tony! We apologize for your negative experience. We understand how frustrating it can be when stock availability isn't clearly communicated and we're sorry our team fell short. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you are still waiting on your order, please contact our customer care team directly at [email protected] for a status update. Thank you for your patience!
Alan S.
Still haven't received my order!!!
Response from AED.comJun 24, 2025
Hi Alan! Our team would be happy to give you a status update on your order. Please feel free to email us at [email protected] with your confirmation number and name on your order! Thank you!
Paul M.
Never received the heart pads!
Response from AED.comJun 19, 2025
Hi Paul, thank you for letting us know about your order status. We checked into your order to understand what happened and saw that pads you ordered are part of a nationwide manufacturer backorder. We expect your order to ship soon and understand your frustration in this delay. Often when a manufacturer backorder occurs, customers opt to purchase anyway, as we ship our oldest orders first. We apologize if you were not made aware of the backorder situation.
august R.
I placed my order for new pads over a month ago and still have not received them, after trying to figure out what might have happened, I placed a call to find out why I have not received them and was only told they were on back order. Poor communication.
Response from AED.comJun 19, 2025
Hi August! We apologize for your less than satisfactory experience. We understand how frustrating it can be when items you need are out of stock and we apologize for any inconvenience this caused. Our inventory can fluctuate daily, which may cause unexpected delays in shipments. If you have any questions about your order or would like another status update, please feel free to reach us directly at [email protected] and our team would be happy to assist you. Thank you for your patience!
