AED.comSudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero.AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED.com (aed.com) has 1,820 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 97 reviews with 3 stars · Clear filters
Bob T.
We ordered two units but only got the documentation for one. We need the test records for the other one.
Response from AED.comMay 18, 2021
Bob, thank you for bringing to our attention. We have sent your information to our customer care team and a member will reach out and get you the information you need.
Scott I.
AED was backordered
Response from AED.comMar 29, 2021
Scott, thank for your feedback. We'd love to hear more about the situation so we can find ways to continue to improve. If you're open to it, email us at [email protected] so we can learn more.
william G.
DEFIBRILLATOR ARRIVED AS ORDERED QUICKLY, THANK YOU. HOWEVER THERE WERE NO INSTRUCTIONS ABOUT MAINTENANCE: LIKE HOW TO CHANGE BATTERIES, HOW LONG DO BATTERIES LAST TO ACT EFFECTIVELY, CAN I USE RECHARGEABLES?
Response from AED.comFeb 3, 2021
Thanks for your feedback, William. We will pass this on to our internal team for further review. In the meantime, here is a link to videos and helpful resources about our AED products: https://www.aed.com/downloads/
Tony E.
Did not receive the carrying case. I sent email to customer service and still have not received a response back to address getting the case sent to us.
Response from AED.comSep 30, 2020
Hi Tony, thanks for bringing this to our attention. We have located your order information and contacted you regarding your carrying case. We are shipping one out to you via overnight delivery. If there is anything else we can do or if you would like to discuss your order further please don't hesitate to reach back out.
William V.
Still missing the Response Kit. Please forward a kit for both of my AED's. McChord Airfield Tacoma, WA 98444 253-343-3103
Response from AED.comAug 3, 2020
William, thank you for bringing to our attention. Our team is looking into this now and will be in touch with you to ensure your response kits arrive. If you need further assistance in the meantime, please don't hesitate to reach out to us at [email protected].
Carmela S.
Ordered 7 and only 3 were in stock. Received 3 first shipment and the 4th one came in a week later.
Response from AED.comJul 20, 2020
Thank you for sharing your experience, Carmela. We continue to work to ensure products are stocked and ready to ship when you need it most.
FL
Folow Up on an issue with an Order could be better. If I hadn't kept checking on my order I would not have know there was an issue which I found out two weeks after placing my order.
Response from AED.comJun 29, 2020
Hi Dawn, thank you for bringing this experience to our attention. We strive to provide the best customer service possible and we fell short here. We've checked into your order and it appears to have been resolved now. If there is anything else we can do or if you feel your order has not been resolved, please reach out to us at [email protected].
John N.
Your survey is a little early. I have not received the AED Machine yet.
Response from AED.comJun 8, 2020
Thanks for letting us know, John. Typically our survey comes after you have received your item. We're doing everything we can to get our customers their products in a timely manner while keeping our employees safe! If you have any questions or need further information, please don't hesitate to reach out to us at [email protected].
