AED.comReviews of aed.com

Response from AED.comAug 11, 2025

Hi Dave! Thank you for sharing your experience, and we sincerely apologize for the lack of follow-up and the long hold times you encountered. You should have been contacted promptly after scheduling onsite service, and we understand how frustrating it is to be passed between agents without resolution. This is not the level of service we strive to provide, and we’ll be addressing your feedback with our team to prevent it from happening again. Please reach out to us at [email protected] with your service details, and we’ll ensure your request is handled quickly and directly by the right person. We appreciate your patience and the opportunity to make this right.

Response from AED.comAug 11, 2025

Hi James! Thank you for your feedback, and we’re sorry to hear you received the wrong AED pads. We want to get the correct ones to you as quickly as possible. Please reach out to us at [email protected] with your order details, and we’ll work to resolve this right away. We appreciate your patience and the opportunity to make things right.

Response from AED.comAug 3, 2025

Hi Craig! We sincerely apologize for the issues you experienced with your recent order. This is certainly not the smooth, helpful experience we aim to provide, and we understand how discouraging it must have been, especially when you were trying to do everything correctly. We’d really appreciate the opportunity to make things right. Please reach out to us at [email protected] with your order number, and we’ll be happy to review your account, help apply your tax-exempt status correctly, and look into a refund of the tax paid if eligible. We’ll also make sure you’re fully set up for any future purchases. Thank you again for your feedback — it helps us do better.

Response from AED.comAug 3, 2025

Hi Lloyd! Thank you for your feedback, and we sincerely apologize for the lack of communication regarding your order. You should have been notified that the item was on backorder both at the time of purchase and through follow-up updates — we understand how frustrating it is to wait without any notice. While we strive to keep customers informed, we clearly fell short in this case. Please feel free to reach out to us at [email protected] so we can review your order and make things right. We truly appreciate your patience and the opportunity to improve your experience with us.

Response from AED.comJul 24, 2025

Hi Kayla! We're sincerely sorry for the experience you've had and truly understand how frustrating and unacceptable this situation is, especially given the impact it’s had on your certification and ability to provide patient care. Your concerns are absolutely valid, and we want to make this right as quickly as possible. Please reach out to us at [email protected] with your full name and order details so we can escalate this to the appropriate team immediately and resolve it without further delay. We greatly appreciate your patience and hope to restore your trust in our service.

Response from AED.comJul 24, 2025

Hi Astrea! We’re truly sorry for the ongoing frustration you’ve experienced regarding your tax-exempt status and the credit process. That’s not the level of service we aim to provide, and we completely understand how disappointing this has been. We’d like to personally look into your case and ensure it’s resolved without any further delay. Please reach out to us at [email protected], and we’ll make sure this is escalated and handled properly. Thank you for your patience, and again, we apologize for the inconvenience.

Response from AED.comJul 14, 2025

Hi Marvin! We're very sorry to hear about the delay and the inconvenience this has caused. We understand how important timely delivery is—especially for critical items like AED pads. Our team would like to make this right and ensure you receive your order or assist with a refund if necessary. Please contact us directly at [email protected] so we can send you an order status update if you have not received your order yet today. Thank you for your patience.

Response from AED.comJul 8, 2025

Hi Julie! We’re very sorry to hear your order hasn’t arrived and understand your frustration. That’s certainly not the experience we aim to provide. Please reach out to us at [email protected] so we can look into the delay and make things right. We value your business and would appreciate the chance to resolve this for you.