AED.comReviews of aed.com

Response from AED.comSep 25, 2023

Hi Bill! Thank you for the positive review! We hope to be of service again in the future! Have a great day!

Response from AED.comSep 18, 2023

Hi James! Thanks for taking the time to leave us your star rating! Please let us know if there is anything we can do to better serve you in the future! Have a great day!

Response from AED.comAug 30, 2023

Hi Sherrie! Thank you for taking the time to leave us a review! We hope that our team can continue to give you updates on your order when needed. Please let us know if there is anything else we can do to better serve you! Have a great day!

Response from AED.comAug 25, 2023

Hi Robert! Your suggestion about displaying manufacturer model numbers for easier product comparisons is valuable, and we're constantly working to enhance our user experience, so we'll definitely take this into consideration for future improvements. We apologize for any inconvenience you experienced regarding the lack of shipping or tracking notifications. We understand how important it is to stay informed about the status of your order. Feedback like yours helps us identify areas where we can improve our services, and we genuinely appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out.

Response from AED.comAug 17, 2023

Hi Travis! Thank you for taking the time to leave us your positive feedback! We hope to be of service again in the future! Have a great day!

Response from AED.comAug 15, 2023

Hi Cynthia! Thank you for taking the time to leave us a positive review! We are happy to hear that your purchasing experience was made simple! Please let us know if there is anything we can do to better serve you in the future! Have a great day!

Response from AED.comAug 6, 2023

Thank you for taking the time to share your feedback regarding your experience with AED.com, Denise. We are truly sorry that you've encountered difficulties contacting our service department. This does not align with the level of service we aim to provide. We take your feedback seriously, and to address this issue, we have already sent your information to our customer cares team who should be reaching out to you soon. We are committed to rectifying this situation and ensuring that you receive the prompt and attentive service you deserve. We value your partnership and trust in AED.com, and we are dedicated to making this right. If you have any further concerns or questions, please don't hesitate to ask.

Response from AED.comJun 28, 2023

Thank you for the feedback, Robert. We are happy to hear that you received your products! Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can be of service again in the future. Thank you for your patience with us.