AED.comReviews of aed.com

Response from AED.comOct 16, 2025

Hi Jill! Thank you for bringing this to our attention. We’re sorry your device hasn’t arrived yet and understand how frustrating that can be. Sometimes carrier delays can occur, but we’d be happy to look into this right away. Please contact our customer service team at [email protected] with your order number so we can check the FedEx tracking details and ensure your device is on its way.

Response from AED.comOct 8, 2025

Hi William! I’m truly sorry for the frustrating experience you’ve had with your order. The confusion with duplicate document requests, lack of communication, and delay in shipping are unacceptable, and I completely understand your concern—especially given the importance of AED equipment. Please contact us at [email protected] with your order details so we can investigate right away, confirm shipment status, and make this right as quickly as possible. We appreciate your patience and the opportunity to correct the situation and improve our process.

Response from AED.comOct 1, 2025

Hi Scott! I’m very sorry for the trouble you experienced—your order should not have shipped after your cancellation request. We’ll be glad to assist with returning the AED pads. Please contact us at [email protected] with your order details. Thank you for bringing this to our attention so we can improve both our checkout support and cancellation process.

Response from AED.comSep 26, 2025

Hi Andres! Thank you for sharing your experience, and I’m truly sorry for the delay and frustration you encountered with our tax-exemption process. We recognize how important timely access to life-saving equipment is and we clearly fell short. While we must follow specific state and federal requirements to approve tax-exempt status, it’s clear that our communication and response time did not meet expectations. Please reach out to [email protected] with your order details so we can review the case and identify exactly where our process broke down. Your feedback is invaluable, and we’re committed to streamlining our procedures so future requests are handled far more efficiently.

Response from AED.comSep 26, 2025

Hi Theresa! I’m so sorry for the trouble you experienced—being double charged and unable to access the program is unacceptable, and I understand how frustrating that must be. Thank you for letting us know. Please contact us at [email protected] with your order details so we can immediately refund the duplicate charge and help you get access. We’re also reviewing our system to prevent this from happening again. We appreciate your patience and the opportunity to make this right.

Response from AED.comSep 14, 2025

Hi Britney! We’re very sorry to hear about your experience. Waiting longer than expected for an order—especially after paying for expedited shipping—is frustrating, and it’s not the level of service we want to provide. We also apologize that your full order still hasn’t arrived. Please reach out to our customer care team at [email protected] with your order details so we can immediately track down the items and make this right for you. Thank you for your patience and for giving us the opportunity to improve.

Response from AED.comAug 26, 2025

Hi John! We’re very sorry to hear you haven’t received your order. That’s not the experience we want for our customers. Please contact our customer service team at [email protected] and our team will be able to give you a status update!

Response from AED.comAug 14, 2025

Hi Robert! Thank you for your feedback, and we’re sorry to hear you still haven’t received your battery. We understand how frustrating it is to wait without receiving shipping updates, and this is not the experience we want for our customers. Please contact us at [email protected] with your order number, and we’ll look into the status right away to get you the information you need. We appreciate your patience and the opportunity to make this right.