aecparcel.comReviews of aecparcel.com

*1 *star — Extremely disappointing delivery service** I sent a parcel from the USA to my family in Ukraine on September 9, 2026\. As of October 23, my family still has not received it\. According to AEC’s tracking information, the parcel was marked as dispatched for delivery in Ukraine on October 15\. After contacting customer support multiple times, I was told in writing that the parcel would be delivered on October 23\. That promise was not fulfilled\. I have repeatedly contacted AEC seeking answers, but my family is still waiting for the shipment\. The long delay and failure to meet the promised delivery date have caused unnecessary stress and disappointment\. I expect AEC to provide a clear explanation, confirm the actual delivery date, and offer appropriate compensation for the delay\. Based on my experience, I would advise customers to carefully consider the reliability of this service before shipping important parcels to their loved ones\.

Package worth approximately $2,000 LOST. We shipped package M434263 through Atlantic Express / AEC Parcel Service on August 24. It contained an iPhone, two watches, clothing, and other personal belongings worth around $2,000. The company later told us the package was simply “considered lost.” No proper explanation, no meaningful investigation details, no compensation for the contents — only a refund of the shipping cost. Losing a customer’s package worth thousands of dollars and treating a shipping-fee refund as a solution is unacceptable. Extremely poor experience and very disappointing customer service. I would not trust this company with valuable items again.

scameriai. bando uždirbti pinigų nuo muito, nors muito mokėti nereikia. paprašyti atsiųsti oficialius muitinės dokumentus - ignoruoja. Vladislavas ryškiai bando nugręžti ekstra pinigų. nepasimaukit.

Rip off company , you trust them with your goods and pay for services and in the end Vladislav will make his own calculation and send you a paypal link with no tax declaration and proper documentation for your accounting proposes. They don’t deliver and mentioning they did and you need to pay extra money for redelivery . When you ask why i need to pay for your mistake they mentioning its Poland not us . When you check the tracking details you see the last update it was create a label for UPS and dint updated for 2 months you call them they said we do not have any information regarding this parcel call us in 2 weeks ! I will advice ti use dhl or local post over this scammers!

Shipped a package from the USA to Lithuania. Shipping itself was smooth and no issues until the package hit customs. The problem is one specific employee — Vladislav. Wrong valuation — told my shipment is worth $6,000. Actual value buying everything one-by-one from retail stores like Apple, Amazon, Best Buy, and eBay is around $3,000. Wrong models — shipment contains multiple different models across different generations. Vladislav assumed everything was the newest top-tier model. Wrong condition — shipment was half new, half used electronics. Vladislav assumed everything was brand new retail. No official document — requested the official customs SAD document showing the $6,000 calculation multiple times. Refused every time. Told "customs don't need to provide it." Ignored all evidence — submitted bill of sale, payment confirmation, bank statement, retail store and eBay listings, full itemized list with exact model numbers. Nothing was addressed. Liquidation threats — Vladislav repeatedly threatened to destroy the package if I don't authorize the incorrect value. Pure psychological pressure. No appeal rights mentioned — never informed of my legal right to appeal the customs valuation. A legitimate broker does this automatically. Six weeks of one-line responses — every detailed, documented dispute met with a single dismissive sentence. I am not alone. Other customers have reported the exact same pattern from Vladislav — inflated valuations, ignored evidence, and liquidation threats used as pressure tactics. Currently escalating directly to Polish Customs (KAS). Will update this review if resolved based on accurate valuation.

I paid for shipment handling on December 21st. Since then, I was repeatedly promised dispatch on specific dates, which never happened. Instead of shipping the packages, I keep receiving excuses about GLS, internal workflow issues, and statements like “we don’t guarantee which packages the courier will take”. As a customer, this is not my responsibility. I paid for a service that has not been delivered. At this point, the problem is not GLS, but poor internal process management and broken commitments. No clear solution, no concrete dispatch date, just delays. I would not recommend this service to anyone who expects reliability and accountability.

I strongly do not recommend this company to people who plan to ship parcels from the USA to Europe. A parcel worth $250 has been stored at their facility in Europe for a month already. They stopped it, opened it, and now demand that we pay customs fees. We do not object to paying them — I filled out all the documents and sent all the required information — but there is an employee named Vladislav who has been blocking the process for two weeks. First, he claimed that the tracking number was incorrect, even though I copied it directly from the email we received. Then he said that we sent him only one screenshot as proof of the item prices, but I sent documentation for every item, and all of this is clearly visible in my sent emails. I want to emphasize that the company itself may not be bad overall, but you have an employee who is completely incompetent, inattentive, and does not see or review the documents sent to him. He is deliberately slowing down the process, knowing that after a month the parcel can be liquidated. On top of that, he doubled the declared value of the parcel without any justification. When I asked him to explain where the amount of $500 came from when the parcel value is $250, he simply ignored the question and said that either we pay $500 or they will liquidate the parcel. To everyone who is considering working with this company, think twice whether you want to ship your parcel calmly before the New Year, or deal with unprofessional people who only think about how to make more money.

This is a scam. Don’t use this company. My package started sept,still not delivered. They push me to PayPal. Pay pal is not legal official bank account . They refused from official detail to provide me. Blackmailed. They didn’t give info while I didn't pay for it. All email was ignored, they make a game with sender and recipient My package is currently 1.5 kg less like I gave up at FedEx. Everybody who has an issue , go to the FTC for a claim. This company is not trusty , looks like a “maffia “ . They need be to finish the bussiness